Corrupted Documentation?

11 posts, 0 answers
  1. Eric
    Eric avatar
    24 posts
    Member since:
    Sep 2008

    Posted 11 Dec 2008 Link to this post

    I'm getting the message: "Microsoft Document Explorer cannot be shown because the specified help collection 'ms-help://telerik.windows.controls.silverlight' is invalid.

    What should I do?
  2. Miroslav
    Admin
    Miroslav avatar
    922 posts

    Posted 11 Dec 2008 Link to this post

    Hello Eric,

    Could you give more details on how you get the error?

    Are you getting this when starting the help from Visual Studio?
    What is the VS version?
    Are you trying to open the documentation manually?
    Is it Vista / XP

    In the meantime you can refer to our online documentation, available here:

    http://www.telerik.com/help/silverlight/introduction.html

    Regards,
    Miroslav
    the Telerik team

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  3. Eric
    Eric avatar
    24 posts
    Member since:
    Sep 2008

    Posted 11 Dec 2008 Link to this post

    I'm trying to open it manually from the "All Pograms" menu... using Vista.
  4. Miroslav
    Admin
    Miroslav avatar
    922 posts

    Posted 16 Dec 2008 Link to this post

    Hello Eric,

    Unfortunately, I could not reproduce this problem. I guess this may ba a matter of an installation issue.

    There will be a Service Pack released until the end of the week. Could you please try installing it, and make sure that the Visual Studio or Document Explorer are not running during the installation.

    Greetings,
    Miroslav
    the Telerik team

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  5. Ciaran
    Ciaran avatar
    10 posts
    Member since:
    Nov 2007

    Posted 04 Sep 2009 Link to this post

    Yup I have the same problem:
    When I try to open the docs via the start menu I get exactly the same message. In Vista.

    The shortcut in the start menu links to:
    "C:\Program Files\Common Files\microsoft shared\Help 8\dexplore.exe" /helpcol ms-help://telerik.windows.controls.silverlight
  6. Boyan
    Admin
    Boyan avatar
    758 posts

    Posted 07 Sep 2009 Link to this post

    Hi Ciaran, Eric

    This usually happens when there is a mix-up in the registry. you can try this, go to the folder where the documentation is installed, usually this one  C:\Program Files\Telerik\RadControls for Silverlight Q2 2009\Documentation if you haven't changed the install path. Then run UnRegisterHelp.bat  and after it finishes run RegisterHelp.bat. Usually this helps. Let me know if you still have problems.

    Best wishes,
    Boyan
    the Telerik team

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  7. Ciaran
    Ciaran avatar
    10 posts
    Member since:
    Nov 2007

    Posted 07 Sep 2009 Link to this post

    Thanks Boyan that worked perrfectly
  8. Denis Vuyka
    Denis Vuyka avatar
    39 posts
    Member since:
    Oct 2009

    Posted 10 Nov 2009 Link to this post

    I've just uninstalled previous version and installed 2009.3 1103 (Nov 3, 2009) and it seems to contain broken documentation as well. I'm using Windows 7 (x64) and installation path is "Program Files (x86)". Tried calling unregister.bat and then register.bat but nothing helps. The only way opening documentation for the moment is launching "ViewHelp.bat" that is not very convenient actually.
  9. Milan
    Admin
    Milan avatar
    1989 posts

    Posted 10 Nov 2009 Link to this post

    Hi Denis Vuyka,

    The documentation shortcut does not point to the correct help path and most probably that is the cause of the problem.

    The original documentation shortcut links to:

    "C:\Program Files (x86)\Common Files\Microsoft Shared\Help 9\dexplore.exe" /helpcol ms-help://telerik.windows.controls 

    but the correct path is :

    "C:\Program Files (x86)\Common Files\Microsoft Shared\Help 9\dexplore.exe" /helpcol ms-help://telerik.windows.controls.silverlight

    If you could open the properties window of the documentation shortcut you should be able to replace the Target string with the correct one. Once you have the correct shortcut target you should be able to open our Silverlight documentation.


    All the best,
    Milan
    the Telerik team

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  10. Sree Rachakonda
    Sree Rachakonda avatar
    9 posts
    Member since:
    Mar 2010

    Posted 16 Mar 2010 Link to this post

    I ran the UnRegisterHelp.bat  and then RegisterHelp.bat.... Still not able to open the documentation..... i am unable to open documentation using ViewHelp.bat.....

  11. Milan
    Admin
    Milan avatar
    1989 posts

    Posted 16 Mar 2010 Link to this post

    Hello Sree Rachakonda,

    Are you referring to our latest installation (Q1 2010) or an older one? Also, could you please share more information about your system - operating system, 32bit or 64bit..

    Kind regards,
    Milan
    the Telerik team

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