Control panel ask for update but crash downloading

[Aldo]

Hi,
running Control Panel always asks for an update, but when download progressbar display, app crash, with these details:

Application: ProgressControlPanel.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException

Server stack trace: 
   at Telerik.CommonInstaller.Application.ControlPanel.SelfUpdater.InitiateDownloader(String downloadAddress)
   at Telerik.CommonInstaller.Application.ControlPanel.SelfUpdater.StartDownload()
   at Telerik.CommonInstaller.Application.ControlPanel.SelfUpdater.<>c__DisplayClass22_0.<StartUpdateAsync>b__0()
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)
   at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(System.Runtime.Remoting.Messaging.Message, Boolean)
   at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(System.Object, System.Runtime.Remoting.Proxies.MessageData ByRef)
   at System.Action.EndInvoke(System.IAsyncResult)
   at Telerik.CommonInstaller.Application.ControlPanel.SelfUpdater+<>c__DisplayClass22_0.<StartUpdateAsync>b__1(System.IAsyncResult)
   at System.Runtime.Remoting.Messaging.AsyncResult.SyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessageSink)
   at System.Runtime.Remoting.Proxies.AgileAsyncWorkerItem.DoAsyncCall()
   at System.Runtime.Remoting.Proxies.AgileAsyncWorkerItem.ThreadPoolCallBack(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

Faulting application name: ProgressControlPanel.exe, version: 2020.2.624.1, time stamp: 0x5ef36079
Faulting module name: KERNELBASE.dll, version: 10.0.19041.662, time stamp: 0xe6477cce
Exception code: 0xe0434352
Fault offset: 0x0012a892
Faulting process id: 0x2bc4
Faulting application start time: 0x01d6ca1c0fe4f7c7
Faulting application path: C:\Program Files (x86)\Progress\Control Panel\ProgressControlPanel.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: d06cad62-cf72-426e-b267-d03dd1cd40e9
Faulting package full name: 
Faulting package-relative application ID: 

[Vesko]

Hello Aldo,

I am sorry to hear that you are not able to update Progress Control Panel. I notice previous versions of the Control Panel in your download history which means that the auto-update mechanism have been working until now. Having said that, is there a firewall, an anti-virus or another software that can prevent downloading and launching files on your system?

Meantime, as a workaround, I send you the latest version of Progress Control Panel. To install it, first remove the old one from Control Panel\All Control Panel Items\Programs and Features, unzip the attached file and launch it.

 

Please, let me know if you need further assistance. I will be glad to help.

Regards,
Vesko
Progress Telerik

[Aldo]

Hi,

upgrading to version 20.2.916 (previous was 20.2.624) now it works.

Any other software like antivirus, firewalls and so on, were unchanged so I think the problem was elsewhere.

Thanks