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Connection Error on Opening

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Andrew
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Andrew asked on 31 Jul 2012, 08:13 AM
Hi,

I have a connection error when I open Icenium and try to change the user options, I receive a notification in the top left of the screen with an open connection icon next to the Icenium logo. This occurs in Graphite, I have log files but can't upload the file type (rtf).

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Andy

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neven
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answered on 01 Aug 2012, 08:11 AM
Hi,

You can send the logs to support@icenium.com. Also I would like kindly to ask you to install Fiddler (http://www.fiddler2.com/fiddler2/) and try to reproduce the problem when Fiddler is running. The send us the requests executed during your test.

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Andrew
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answered on 01 Aug 2012, 09:17 AM
Hi

Great stuff, I have sent the files via email...both the Icenium logs and Fiddler too.

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Andy
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Yavor
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answered on 01 Aug 2012, 10:16 AM
Hi Andy,

I have examined the logs and it seems you have hit an issue in the way Graphite communicates with our server. We have discovered this problem some time ago and it should be fixed in our next release, which you can expect very soon.

I apologize for any inconveniences this might have caused you.

Regards,
Yavor
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Andrew
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answered on 01 Aug 2012, 11:24 AM
Hi Yavor

No problem its all part of BETA testing...just glad to be in on the first iteration of the product. Exciting times :)

Thanks
Andy

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Andrew
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answered on 13 Aug 2012, 03:06 PM
The latest version (installed today) has fixed this issue...now working fine for certificate and provisioning profile imports.

Andy
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Andrew
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