Cannot uninstall Telerik ORM

[Max]

Hi,

I am getting an issue where I cannot upgrade or uninstall my currently installed version of Telerik OpenAccess. It appears that this issue is occurring because I am missing an assembly 'Telerik_Data_Access_Free_Edition_2014_3_1027.msi ' but I do not have a copy of this available.

Any help would be appreciated.

The complete error log is as follows
-----------------------------------------------------------------

=== Verbose logging started: 25/03/2015  2:38:23  Build type: SHIP UNICODE 5.00.9600.00  Calling process: C:\Program Files (x86)\Telerik\Control Panel\TelerikControlPanel.exe ===
MSI (c) (DC:10) [02:38:23:801]: Resetting cached policy values
MSI (c) (DC:10) [02:38:23:801]: Machine policy value 'Debug' is 0
MSI (c) (DC:10) [02:38:23:801]: ******* RunEngine:
           ******* Product: {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (DC:10) [02:38:23:801]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (DC:10) [02:38:23:801]: Grabbed execution mutex.
MSI (c) (DC:10) [02:38:23:802]: Cloaking enabled.
MSI (c) (DC:10) [02:38:23:802]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (DC:10) [02:38:23:804]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (CC:D4) [02:38:23:806]: Running installation inside multi-package transaction {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
MSI (s) (CC:D4) [02:38:23:806]: Grabbed execution mutex.
MSI (s) (CC:F4) [02:38:23:807]: Resetting cached policy values
MSI (s) (CC:F4) [02:38:23:807]: Machine policy value 'Debug' is 0
MSI (s) (CC:F4) [02:38:23:807]: ******* RunEngine:
           ******* Product: {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
           ******* Action: 
           ******* CommandLine: **********
MSI (s) (CC:F4) [02:38:23:807]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (CC:F4) [02:38:23:808]: Warning: Local cached package 'C:\Windows\Installer\138a858c.msi' is missing.
MSI (s) (CC:F4) [02:38:23:808]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (CC:F4) [02:38:23:808]: User policy value 'DisableMedia' is 0
MSI (s) (CC:F4) [02:38:23:808]: Machine policy value 'AllowLockdownMedia' is 1
MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Looking for sourcelist for product {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Adding {b8ed16ca-1030-4046-af46-d0db4d8cbc58}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Now checking product {b8ed16ca-1030-4046-af46-d0db4d8cbc58}
MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Trying source C:\ProgramData\Telerik\Installer\Downloads\.
MSI (s) (CC:F4) [02:38:23:808]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
MSI (s) (CC:F4) [02:38:23:808]: Note: 1: 2203 2: C:\ProgramData\Telerik\Installer\Downloads\Telerik_Data_Access_Free_Edition_2014_3_1027.msi 3: -2147287038 
MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (CC:F4) [02:38:23:808]: Note: 1: 1706 2: -2147483647 3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Processing net source list.
MSI (s) (CC:F4) [02:38:23:808]: Note: 1: 1706 2: -2147483647 3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
MSI (s) (CC:F4) [02:38:23:808]: SOURCEMGMT: Processing media source list.
MSI (s) (CC:F4) [02:38:23:811]: SOURCEMGMT: Trying media source D:\.
MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 2203 2: D:\Telerik_Data_Access_Free_Edition_2014_3_1027.msi 3: -2147287038 
MSI (s) (CC:F4) [02:38:23:811]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 1706 2: -2147483647 3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
MSI (s) (CC:F4) [02:38:23:811]: SOURCEMGMT: Processing URL source list.
MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 
MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 1706 2: -2147483647 3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
MSI (s) (CC:F4) [02:38:23:811]: Note: 1: 1706 2:  3: Telerik_Data_Access_Free_Edition_2014_3_1027.msi 
MSI (s) (CC:F4) [02:38:23:811]: SOURCEMGMT: Failed to resolve source
MSI (s) (CC:F4) [02:38:23:811]: MainEngineThread is returning 1612
MSI (s) (CC:D4) [02:38:23:812]: User policy value 'DisableRollback' is 0
MSI (s) (CC:D4) [02:38:23:812]: Machine policy value 'DisableRollback' is 0
MSI (s) (CC:D4) [02:38:23:812]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (CC:D4) [02:38:23:812]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (CC:D4) [02:38:23:812]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (CC:D4) [02:38:23:812]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (DC:10) [02:38:23:813]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (DC:10) [02:38:23:813]: MainEngineThread is returning 1612
=== Verbose logging stopped: 25/03/2015  2:38:23 ===

[Max]

PS: I have tried uninstalling using Add/Remove Programs and the Telerik Control Panel

[Ventsi]

Hi Max,

Thank you for reaching us.

I have investigated the installation log and it seems that there could be some issues with your system and with Windows Installer Cache in particular.

You can diagnose this by reviewing and following the steps provided by Microsoft in the Missing Windows Installer Cache Files Will Require a Computer Rebuild article.

As a suggestion, could you please try the fixes in the following articles and check if the issue still exists:

• Fix problems that programs cannot be installed or uninstalled
• How to fix MSI software update registration corruption issues

We are looking forward to your response.

Regards, Ventsi
Telerik

 

 

[Max]

Thank you for your response. The second link in your post (https://support.microsoft.com/en-us/mats/program_install_and_uninstall/en?wa=wsignin1.0) resolved the problem.

Much appreciated.