[Solved] Cannot Uninstall MVC Extensions Q2 2011

[Jonathan]

I tried to uninstall these from Control Panel.

It said Visual Studio needed to be closed and I had the option to automatically close or dont close.

I manually saved and closed VS and then selected the option to automatically close (even though they were closed)

It said it had a problem and then the progress bar went backwards.

I rebooted, tried to uninstall and it gathers information in the progress bar and then all of a sudden the progress bar goes backwards and its not uninstalled.

How do I uninstall this product?

[Biliana Ficheva]

Hi Jonathan,

We have not met an issue like the one you are describing. Could you please try to uninstall the product using the msi file and also to run it with logging enabled.

To run the installer with logging enabled you can use the following steps:

• Open a command prompt;
• Navigate to the folder, where the Telerik_Extensions_for_ASPNET_MVC installer is located;
• Run the following command:
  msiexec /i [TelerikInstallerName].msi /limev Telerik.MVC.Install.log
• Perform the uninstall.

If the uninsatllation fails again send us the log file (you could send it to [e-mail]) in order to investigate the problem and to provide a solution.

Kind regards,
Biliana Ficheva
the Telerik team

[Jonathan]

That seemed to do it however it still left a load of files in C:\Program Files\Telerik\Extensions for ASP.NET MVC Q2 2011\Source

[Biliana Ficheva]

Hello Jonathan,

I am glad that the provided solution solved the problem.
As for the remaining files, could you please specify what exactly has left in the Source folder?

Kind regards,
Biliana Ficheva
the Telerik team

[Jonathan]

Attached is an image of the folders under the Source folder

[Biliana Ficheva]

Hello Jonathan,

It seems that you have used the Solution in the Source folder. As a result, files different from the deployed ones have been generated and our installer does not remove any files other than the ones it has deployed.

Best wishes,
Biliana Ficheva
the Telerik team

[Jonathan]

I wouldn't have created those folders, trust me.

Anyhow, is it safe just to delete the C:\Program Files\Telerik\Extensions for ASP.NET MVC Q2 2011 folder or will there be any other things left behind?

[Biliana Ficheva]

Yes it is safe to delete Telerik folder from C:\Program Files.

Kind regards,
Biliana Ficheva
the Telerik team