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Cannot open Icenuim

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Adiel
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Adiel asked on 31 Oct 2012, 07:34 AM
Hi,
I've install Icenium  and it's opened but nothing but the main screen, no menu/ no controls. 
Thanks.

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Nikolay
Telerik team
answered on 02 Nov 2012, 08:46 AM
Hello Kadiel,

Thank you for your interest in Icenium product!

In your case Icenium Graphite can't load it's modules from CDN.
Please install Fiddler and send us which request is failing in your case.
This happens some times when internet connection have problems.

Kind regards,
Nikolay
the Icenium team

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Adiel
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answered on 03 Nov 2012, 08:19 PM
Hi, 
Attached fiddler file with the requests/responses. 
rename it's to saz... :) 
Not much... 
Thanks
Adiel
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Nikolay
Telerik team
answered on 05 Nov 2012, 12:32 PM
Hi Adiel,
it seems that there is nothing in your fiddler log. Can you try something else: delete the %AppData%/Local/Telerik/BlackDragon folder and try again. This is Graphite's local cache, It may be corrupted. If the problem persists, please compress and send us the Logs folder in BlackDragon at support [at] icenium.com.


Greetings,
Nikolay
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Adiel
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answered on 05 Nov 2012, 01:36 PM
Delete the folder work.
Thanks
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