Can't install on a 64-bit computer

[Bertil]

Hi!

When to register you get an error,  It try to save into HKEY_LOCAL_MACHINE32\.....

HKEY_LOCAL_MACHINE32 does not exist.

Best regards,
Bertil Morefält

[Lee]

It installed on Windows 7 Professional x64

Make sure you run the installer as an administrator,
What OS are you using?

[Todd Anglin]

I've also installed it successfully on Windows 7 Enterprise and Ultimate x64.

As Lee mentioned, for JustTrace, it is a requirement that the software be installed as an administrator. If you're having trouble doing that, check out the advice in this thread:

http://www.telerik.com/community/forums/justtrace/general-discussions/install-trouble.aspx

Hope that helps.

-Todd

[Vladi]

Hi,

Thank you all for your feedback. It is very important for us. Please try our first internal build which mainly improves the installation process. You could download it from this link.

Hopefully you won't have installation troubles anymore, but if you do, please let us know.

Best wishes,
Vladi
the Telerik team

[ATS]

The latest internal build does not fix the install error on Windows Server 2008 x64. I'm getting the same error as the OP, about opening the registry key in HKLM32.

Any ideas?

~JT

[Todor]

Hello JT,

Thank you for reporting this issue. We have investigated it and the fix should be available in the next released build.

Regards,
Todor
the Telerik team

[Marina]

Hi JT,

The new JustTrace Beta version is published. I would recommend to check your AV (if any) settings prior installing the new version of JustTrace. Please try it and let us know whether you still have the same issues. We will appreciate any other feedback you may have as well.

Regards,
Marina
the Telerik team

 

[Daní]

Hi,

I cannot install install Telerik JustTrace latest version on a Window 7 x64 computer. File context menu does not show "Execute as administrator", however, I'm logged in as administrator. I'm pasting installation log file:

EDITED: As this bug is already fixed, I've removed the long log file paste to keep the thread clean.

[Todor]

Hello Daní,

 
Thank you for the great report. This issue is already fixed and the next public release will include it.

Kind regards,
Todor
the Telerik team

[Daní]

Thanks Todor,

When will the latest version be released?

[Todor]

Hi Daní,

 It should be very soon, hopefully in the next two weeks.

All the best,
Todor
the Telerik team