Can't get past the logon page

[David]

I just updated my TeamPulse software with the Standard Edition 2012 R1. When I access Team Pulse I can't get past the logon screen. Is there a step in the Upgrade process that I Missed?

[David Harris]

Hi David,

I'm sorry that you are experiencing problems with the newest version of TeamPulse.

It is possible that there are some issues with the automatic IIS configuration during installation. Your IIS configuration should be as on the attached pictures.

Your configuration has to be:
1. On TeamPulse main root site only Anonymous and Forms Authentication have to be enabled.
2. On TeamPulse\WinLogin folder only Windows and Forms Authentication have to be enabled. (Anonymous should be disabled.)

If there are some differences, please fix them and try to log on in TeamPulse again. If this solution does not resolve your issue please let us know so that we may look further into the problem. 

Regards,
David Harris
the Telerik team

[David]

Thank You for you help, disabling Anonymous Authentication on the WinLogin folder solved my problem.

[Eric Schoenholzer]

Have the same problem.

But when I set Forms and Windows Auth for WinLogin, IIS shows a warning "Challenge-based and login redirect-based auth cannot be used simultaneously".

And when I try to logon with Windows Credentials, a Windows Securtity Logon Dialog pops up.

Any idea what I could check?

Thanks
Eric

[Ryan]

Hi,

The warning you are seeing in IIS is expected.

As for the windows credentials security dialog, that may also be expected. What browser are you using? Firefox, for example, always prompts for windows credentials, but IE will attempt to pass them automatically and will only prompt if that fails. Also, if your client machine and server machine are on different domains (or no domain) then you will always be prompted.

Once prompted, you must enter a windows username and password that the server can validate. For example, the user must be a windows user on the server machine or be a user on the same domain as the server machine.

If you are still having trouble, consider using Forms authentication (username & password) instead.

Regards,
Ryan
the Telerik team

[Eric Schoenholzer]

Hi' I'm using IE and I'm in the same domain.
Doesn't work neither when I login with user/pwd.
Same when I try to login with Admin on the server where TeamPulse is installed.
Same problem.
So I don't get it why I can't login.

Thanks

Eric

[David Harris]

Hi Eric,

Are other users able to log in, or are you and all users completely locked out of the TeamPulse instance? Were you ever able to successfully log in to this instance of TeamPulse?

Regards,
David Harris
the Telerik team

[Eric Schoenholzer]

Hi David,

It's same for all user.
I have tried via a Win7 workstation and directly on the server.
Only directly on the server and with Opera I was able to login (NTLM) and using TP.

Opera works also remotley, but I have still the problem with the scrambled data,
see ticket http://www.telerik.com/account/support-tickets/view-ticket.aspx?threadid=466163

I think it's not related directly to TP, could be some policy settings or other configuration.
But for all that, I need to mention that all the other apps and webs on the server are working fine.

So I'm not sure if you are really able to help.

Thanks
Eric

[David Harris]

Hi Eric,

I've reviewed the ticket and it all seems very strange. This might be a bit of a hassle, but I wonder if it might be possible to backup your current TeamPulse database, delete it (not the backup, just the database), uninstall TeamPulse, and then re-install the product? Then try using it a bit with just the new, empty database and see if the problems still exist. If they don't, then you could try deleting the new database and restoring your original, and then testing to see how things work.

This process might help us isolate some problems to either install / IIS / network issues or data corruption issues of some kind.

Regards,
David Harris
the Telerik team

[Steph]

I have a new instance installed, locally. I was able to setup and configure, but when I try to logon it tells me that there is no active license available. I have read the thread and tried to make the IIS changes suggested, but to no avail. I also tried to uninstall it and it tells me I need different privs (although I am an administrator) any ideas?
thanks,

Jeff Freeman

[Elena Hristova]

Hi Steph,

 I am sorry to hear that you are experiencing problems with TeamPulse. 

 As far as I can tell, you have installed and tried to activate TeamPulse trial, is that right? In your telerik account you have a trial, expiring on 10 of December that isn't activated. 

 Could you provide us with screen shots of the screens that prevent you from further use of the product, as well as the log files, which you can find in TeamPulse install folder.

 You can also submit a support ticket (opposed to public forums) if you prefer.

 I'm looking forward to hearing from you.

Greetings,
Elena Peneva
the Telerik team