Can I have my account deleted?

4 Answers 150 Views

Miscellaneous

Iva

commented on 07 Apr 2022, 07:56 AM

Hi Mike,

I see that you reached out with a request to have your account deleted. It has now been deactivated, which means that your access to “Your Account” had been stopped.

Account deactivation is a standard request, and we can act directly.

However, GDPR Account deletion requests are handled differently. We follow an internal process that includes an official request to be submitted by the customer and Legal revision on our end before the account is deleted. I can understand that it would be best if this can be completed with an email request, but as a business, we have an obligation to follow the EU law on data protection and privacy.

Best regards,

Iva

4 Answers, 1 is accepted

answered on 21 Sep 2022, 07:15 AM

Hi Mike,

Thank you for reaching back to us.

I will now deactivate the account to prevent any potential activity in it.

As for the deletion - please follow the instructions I have sent you some time ago. Make sure all required information will be filled in so our collegues can action on it accordingly.

Hereby again, the form which needs to be completed: https://privacyportal.onetrust.com/webform/07b05cdf-6e33-4b29-a465-768139eb348e/7897e80a-b8a4-4797-883a-bdacfe1ab8e4

With best regards,

Iva

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answered on 02 Oct 2022, 05:24 PM | edited on 03 Oct 2022, 12:43 PM

I note that you requested to have your account deleted in a message. It has since been deactivated, which means that "Your Account" is no longer accessible.

Deactivating an account is a common request, and we can handle it immediately.

Requests to delete a GDPR account, however, are treated differently. Before an account is deleted, we follow an internal procedure that calls for the customer to submit a formal request and legal review on our end. I can see why sending an email would be preferable, however as a business, we are required to abide by EU regulations around data protection and privacy.