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Can't login - "Cannot read property 'split' of undefined"

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Fiddler Classic
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Marty
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Marty asked on 25 Nov 2020, 04:01 PM

Can't login with multiple accounts on different computers - keep getting "Cannot read property 'split' of undefined"

When using Google Sign in get  504 gateway timeout

 

Anyone else seeing this issue/have an pointers?

Thanks - Marty

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Jericho
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answered on 25 Nov 2020, 04:28 PM
I am using Fiddler Everywhere on Windows. I upgraded to version 1.2.1-insiders earlier today and I can no longer login. I get the "Cannot read property 'split' of undefined" as well.
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Jericho
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answered on 25 Nov 2020, 04:34 PM

I forgot to mention that I am not using the Google authentication, I am simply using username + password.

By the way, the most frustrating part of this issue is that it's preventing me from using Fiddler at all because you can't use Fiddler Everywhere without logging in despite the fact that I am simply trying to inspect local traffic. I don't want to to use the online features like sharing sessions, etc.

 

Why am I forced to log in and why can't I use the tool if logging in is unsuccessful? I am seriously considering ditching Fiddler Everywhere and going back to good-old Fiddler 4.

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Iva
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answered on 25 Nov 2020, 04:53 PM
I have the same issue. I use Fiddler on my VM VirtualBox with Win10. I have Win10 also on my hardware. If I try to login or get forgotten password, it is loading for ages and then the flash with "Cannot read property 'split' or undefined"  text is visible. 
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zach
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answered on 25 Nov 2020, 04:58 PM
Same issue here, and can't even sign in to the UI on the Fiddler site either so it must be something got broken on the backend. Agree with the frustration of just trying to do some local inspection while working on an API and I'm locked out
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Marty
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answered on 25 Nov 2020, 05:30 PM
Does anyone have a support account/can get case open with their support team?
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Jeremiah
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answered on 25 Nov 2020, 05:34 PM
Same issue here. Unable to login with google authentication (504 error). Unable to log in with user/pass (Cannot read property 'split' of undefined)
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Filipe
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answered on 25 Nov 2020, 07:46 PM
I'm having the same Issues! pls help
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Lagarto
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answered on 25 Nov 2020, 08:01 PM

I'm getting the same message when I login via "Fiddler Everywhere" program.

And when I try to login in "https://dashboard.getfiddler.com/login", I get "Network Error" message.

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Rosen Vladimirov
Telerik team
answered on 25 Nov 2020, 09:02 PM

Hi everyone,

Currently AWS has issues in the us-east region, where our cloud services are located. This causes the issue with the login that you've all faced and the error message is directly from the amplify SDK. 
We are sorry for the inconvenience and we are looking for a way to workaround the issue and hopefully AWS will resolve it on their side as well. Note that the problem has caused even issues for them when trying to update the health dashboard page and it does not show correct information which services are down: https://status.aws.amazon.com/ 

Hopefully we'll be able to get this one resolved soon and the services will get back to normal operations.

Regards,
Rosen Vladimirov
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Jericho
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answered on 25 Nov 2020, 09:24 PM
Thank you for the update, but I think this situation underscores the need to be able to use Fiddler Everywhere even if logging in does not succeeded.
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Rosen Vladimirov
Telerik team
answered on 26 Nov 2020, 06:55 AM

Hi all,

The login issue seems to be resolved now, we've not noticed issues for the last couple of hours. We will continue monitoring the situation and considering different options for preventing this situation in the future. As Jericho mentioned, the ability to use to product in such cases is really important, so we are evaluating different options how to achieve this. 

Thank you all for your patience and feedback. 

Regards,
Rosen Vladimirov
Progress Telerik

Virtual Classroom, the free self-paced technical training that gets you up to speed with Telerik and Kendo UI products quickly just got a fresh new look + new and improved content including a brand new Blazor course! Check it out at https://learn.telerik.com/.

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Marty
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Jericho
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Iva
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zach
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Marty
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Jeremiah
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Filipe
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Lagarto
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Rosen Vladimirov
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