Bug when activating...

[HG]

Hi support,

UPDATE: It is SP3.. sorry

I am trying to activate the new SP3 of TP.. However, I get the following error during Automatic activation:

Activation was unsuccessful.

• Insert of '129245533-' failed: Telerik.OpenAccess.RT.sql.SQLException: Cannot insert the value NULL into column 'MachineId', table 'telerik.dbo.OrderDetailLicenseDeveloperKey'; column does not allow nulls. INSERT fails. The statement has been terminated. at Telerik.OpenAccess.RT.Adonet2Generic.Impl.PreparedStatementImp.execute() at OpenAccessRuntime.Relational.conn.PooledPreparedStatement.execute() at OpenAccessRuntime.Relational.RelationalStorageManager.generateInserts(NewObjectOID oid, Int32 index, ClassMetaData cmd, PersistGraph graph, Int32[] fieldNos, CharBuf s, Object[] oidData, IntArray toUpdateIndexes) INSERT INTO [OrderDetailLicenseDeveloperKey] ([ActivationDate], [ActivationGUID], [FileVersion], [HistoryAdminUserId], [HistoryClientId], [HistoryDBUser], [HistoryIsDeleted], [MachineId], [OrderDetailId], [OrderDetailLicenseDeveloperId], [ProductMinorVersionId]) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) select scope_identity() (set event logging to all to see parameter values) Telerik.OpenAccess.RT.sql.SQLException: Cannot insert the value NULL into column 'MachineId', table 'telerik.dbo.OrderDetailLicenseDeveloperKey'; column does not allow nulls. INSERT fails. The statement has been terminated. at Telerik.OpenAccess.RT.Adonet2Generic.Impl.PreparedStatementImp.execute() at OpenAccessRuntime.Relational.conn.PooledPreparedStatement.execute() at OpenAccessRuntime.Relational.RelationalStorageManager.generateInserts(NewObjectOID oid, Int32 index, ClassMetaData cmd, PersistGraph graph, Int32[] fieldNos, CharBuf s, Object[] oidData, IntArray toUpdateIndexes)

Can you help me, please?

Regards

Henrik

[Elena Hristova]

Hi Henrik,

 Thanks for your interest in TeamPulse. From the error you posted I can see that for some reason your machine id is null. Could you please try the manual activation? Hopefully the machine id will be shown there and you will be able to finish the activation. If this approach doesn't work, I'll ask you to share some machine information with us - are you trying to run TeamPulse on PC or Virtual Machine?
 Looking forward to hearing from you.

Best wishes,
Elena Peneva
the Telerik team

[HG]

Hi Elana,

Thanks for your quick reply.

I am trying to run TP from my PC (running Windows 7 Ultimate, on a local SQL server).

Tried the manual activation but machine id is not showing. What is this machine Id? Where is it coming from?

Regards

Henrik

[Elena Hristova]

Hi Henrik,

 Could you try running the exe file from the rar and send us the result that appears in the console?

 Greetings,
Elena Peneva
the Telerik team

[HG]

There you go:

55fdX1ps3B7WI1I2UKIqYzyEAFYB2jJGSZKCBQXm0oU=

[Jordan]

Hello HG,

 We have some problems with that string. I've attached another exe that will output more log information in the console. Can you send me the output?

Best wishes,
Jordan
the Telerik team

[HG]

Hello Jordan,

Sorry for the late reply. Been on vacation :-)

Here's the output from the application:

ProcessorId:BFEBFBFF0001067A
hddID:16EC095A
retStr:BFEBFBFF00010616EC0FEBF16
55fdX1ps3B7WI1I2UKIqYzyEAFYB2jJGSZKCBQXm0oU=


Regards

Henrik

[Jordan]

Hi HG,

 Sometimes our installer doesn't get the full permission to construct the machine id. You can try two thing.

1. Try to install the TeamPulse as administrator. If this doesn't work please run it as
msiexec /a {msi} /log c:\installer.log and send us the log file.

2. Put the MachineID 55fdX1ps3B7WI1I2UKIqYzyEAFYB2jJGSZKCBQXm0oU= in the configuration files.
They are under the installation folder of TeamPulse C:\Program Files (x86)\Telerik\TeamPulse.
You have to add the MachineID in
"C:\Program Files (x86)\Telerik\TeamPulse\wwwroot\Web.Config"
"C:\Program Files (x86)\Telerik\TeamPulse\UserManagement\Web.config"
"C:\Program Files (x86)\Telerik\TeamPulse\IntegrationService\TeamPulse.Integration.Service.exe.config"

The MachineID key looks like:
<appSettings>
...
<add key="MachineID" value="4rx6pOyqx+8G0jtDEq0B1+AxxG13IZ8rVpV5Q4GHHns=" />
</appSettings>

Kind regards,
Jordan
the Telerik team

[Vinh]

Hi,

I have a similar problem but instead of getting the error message for activation, I can't even load the activation page. I tried installing Telerik_TeamPulse_Standard_Edition_R1_2011 on 2 different PC with windows 7 Professional and I couldn't get to the activation page. See below for the error. On the physical drive, there's no physical folder called Activation at the directory C:\Program Files (x86)\Telerik\TeamPulse\UserManagement. Let me know if you have any solution for this. Thanks.

HTTP Error 404.0 - Not Found
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

Requested URL http://sjcwks014:9897/Activation
Physical Path C:\Program Files (x86)\Telerik\TeamPulse\UserManagement\Activation
Logon Method Negotiate
Logon User Temp
Failed Request Tracing Log Directory C:\inetpub\logs\

[David Harris]

Hi Vinh,

As per information Vinh provided in a support ticket, it seems that his 404 error was resolved by ensuring that the TeamPulse_APP_POOL was running under integrated rather than classic mode.

Regards,
David Harris
the Telerik team

[Norsten]

Hello,

After upgrading to Teampulse 2012 R2 (ontop of 2011 R2) I now get the same issue as Vinh.

I've tried to reinstall -but to no avail!

Please advise

Pete

[Lora Borisova]

Hi Peter,

I am really sorry for the troubles you are facing.

Could you please cooperate by providing us with the following information?
1. Please send us screenshot of TeamPulse installation directory structure. Are there some missing folders as it is in Vinh's case?
2. Please check your TeamPulse IIS settings and verify they are exactly the same as described here: http://www.telerik.com/agile-project-management-tools/support-resources/kb/setup-windows-and-forms-authentication-in-iis.aspx
3. Please ensure that TeamPulse Application Pool is in Integrated managed pipeline mode.
4. Please send us the web-log.txt which you can find under {TeamPulse_Install_Dir}\Logs.

Another thing that you can try is to execute:

C:\Windows\Microsoft.NET\Framework64\v4.0.30319>aspnet_regiis -i 
Your own .net version may be different, especially if you are in the future, so the above path may not be exactly right. 

TeamPulse team will troubleshoot the problem immediately after these details are provided.

Regards,
Lora Borisova
the Telerik team