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We are using SharePoint 2003 and currently have version 2.0.1 of the RadEditor. I have one user who gets a browser error when trying to edit a listing in SharePoint.
Line:2
Char:9065
Error: Access is denied.
Code:0
URL: http://SPSServer/_wpresources/RadWebParts/2.0.1.0__1f131a624888eeed&WebUrl=sites/ITSC/&Mode=Lists
The editor is displayed but the content does not show up in the editor and he can't edit and save anything. He has full access to the list and the WSS site. No one else is having this issue.
I upgraded my test server to version 3.0.5 of the RadEditor and he still gets an error only now the error is:
Object doesn't support this property or method
It appears to be an issue on his PC but I'm not sure where to start looking. Has anyone else seen this issue?
Line:2
Char:9065
Error: Access is denied.
Code:0
URL: http://SPSServer/_wpresources/RadWebParts/2.0.1.0__1f131a624888eeed&WebUrl=sites/ITSC/&Mode=Lists
The editor is displayed but the content does not show up in the editor and he can't edit and save anything. He has full access to the list and the WSS site. No one else is having this issue.
I upgraded my test server to version 3.0.5 of the RadEditor and he still gets an error only now the error is:
Object doesn't support this property or method
It appears to be an issue on his PC but I'm not sure where to start looking. Has anyone else seen this issue?
3 Answers, 1 is accepted
0
Hi Mike,
If possible, try to open the page with a different browser (e.g. Firefox) on the user's computer and see if the page loads OK. If there is still a JS error, then the problem is probably related to the user's permissions - i.e. server configuration. If the editor loads without exceptions, then the problem is related to IE's security settings. Open the Internet Options window and check the security/privacy tabs. Try adding the SPS site in the trusted sites list. I think that there might be a problem with security, because the listing editor is loaded inside an iframe element (i.e. a different page).
If you still cannot find the cause, send us the details for the "Object doesn't support this property or method" exception and some information about the user's configuration - OS, browser, etc. so we can try to recreate the same scenario here.
All the best,
Lini
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
If possible, try to open the page with a different browser (e.g. Firefox) on the user's computer and see if the page loads OK. If there is still a JS error, then the problem is probably related to the user's permissions - i.e. server configuration. If the editor loads without exceptions, then the problem is related to IE's security settings. Open the Internet Options window and check the security/privacy tabs. Try adding the SPS site in the trusted sites list. I think that there might be a problem with security, because the listing editor is loaded inside an iframe element (i.e. a different page).
If you still cannot find the cause, send us the details for the "Object doesn't support this property or method" exception and some information about the user's configuration - OS, browser, etc. so we can try to recreate the same scenario here.
All the best,
Lini
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
0
Mike
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answered on 09 Sep 2008, 07:19 PM
I had the user try editing with Firefox and that worked so it looks like it's an IE issue. He verified that the SPS site was in his Trusted Sites security settings. Against my advice he upgraded to IE8 to see if that would help but it did not and he is getting the same error. This did work on his PC at one time. The only thing he can think of that changed was an upgrade to Java 6 Update 7.
OS: Vista SP1
Browser: IE8 Beta2
Here is the detailed info about the error as reported by IE8:
OS: Vista SP1
Browser: IE8 Beta2
Here is the detailed info about the error as reported by IE8:
Webpage Script Errors
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; InfoPath.2; .NET CLR 1.1.4322; MS-RTC LM 8)
Timestamp: Tue, 9 Sep 2008 19:03:34 UTC
Message: Object doesn't support this property or method
Line: 1
Char: 4287
Code: 0
0
Hi Mike,
Thanks for the detailed description. Looking at the source of the error - 0RadEditorModules.js - it seems that the problem is coming from one of the editor modules. You can try removing some or all of the editor modules from the tools file (/_wpresources/RadWebParts/3.0.5.0__1f131a624888eeed/RadControls/Editor/ToolsFile.xml) and see if the editor will load without errors. I suspect that some security setting in IE's configuration is preventing one of the editor modules from loading correctly and once you remove the module, the error will be gone as well.
Sincerely yours,
Lini
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
Thanks for the detailed description. Looking at the source of the error - 0RadEditorModules.js - it seems that the problem is coming from one of the editor modules. You can try removing some or all of the editor modules from the tools file (/_wpresources/RadWebParts/3.0.5.0__1f131a624888eeed/RadControls/Editor/ToolsFile.xml) and see if the editor will load without errors. I suspect that some security setting in IE's configuration is preventing one of the editor modules from loading correctly and once you remove the module, the error will be gone as well.
Sincerely yours,
Lini
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.