[Solved] broken tools on the editor

[ming]

We're using Radeditor Lite with WSS3. After I installed Windows SharePoint service from Add/remove Windows components on the server, all the tools (link manager, tables, etc.) on the Editor seem to be broken, when I click on those tools, it opens a blank window frame with the name of the tool on the top, no content. I tried to re-installed and re-deployed Radeditor lite didn't seem to help. I un-installed Windows Sharepoint Service component from the server, still didn't get it back. Any idea is appreciated.

Thanks.

[Stanimir]

Hi Ming,

Could you please check if executing iisreset command will solve your problem? Also try to enable and disable the RadEditor features logged as Administrator, you should execute iisreset afterward as well.

I hope this helps.

Kind regards,
Stanimir
the Telerik team

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[ming]

I disabled/enabled the feature and iisreset after that, didn't seem to help, so I re-installed the solution again, now if I try to open it in firefox it displays like this: http://share.mph.net/test/default.aspx, I have a image on that page; in IE, the editor frame is there but the link manager, insert table, image manager is still not there. HELP!

[ming]

Could some please help on this one? It seems the skin is not loaded at all, and I don't have any clue. Anyone have any idea I'd really appreciated it.

THANKS

[Stanimir]

Hi Ming,

Could you please provide us with your configuration files (ConfigFile.xml, ToolsFile.xml), which are located in the /Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/4.5.6.0__1f131a624888eeed/RadControls/Editor/ folder (4.5.6.0__1f131a624888eeed depends on the version of the control. This one is for the latest Lite RadEditor.)

You can also check the rights of the skin folder and files. The skin files are located in the /Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/4.5.6.0__1f131a624888eeed/RadControls/Editor/Skins folder. You can even use a debugging tool such as fiddler to see the requests for the skin files.


Sincerely yours,
Stanimir
the Telerik team

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[ming]

ConfigFile.xml
<?xml version="1.0" encoding="utf-8" ?>
<!-- ==============================================================================================
    Config File valid structure:
    <configuration>
    <property>...</property>
    ...
        <property>
            <item>...</item>
            <item>...</item>
            ...
        </property>
        ...
    </configuration>
=============================================================================================== -->
<configuration>
  <property name="AllowThumbGeneration">True</property>
  <property name="ConvertToXhtml">True</property>
  <property name="EnableDocking">False</property>
  <property name="ShowHtmlMode">True</property>
  <property name="ShowPreviewMode">False</property>
  <property name="StripAbsoluteAnchorPaths">False</property>
  <property name="StripAbsoluteImagesPaths">False</property>
  <property name="ToolbarMode">ShowOnFocus</property>
  <property name="ToolsWidth">800px</property>
  <property name="Skin">Default2006</property>
</configuration>

ToolsFile.xml
<root>
  <modules>
    <module name="RadEditorDomInspector" dockingZone="Module" enabled="true" visible="true" />
  </modules>
  <tools name="MossTools1" dockable="false">
    <tool name="Cut" shortcut="CTRL+X" />
    <tool name="Copy" shortcut="CTRL+C" />
    <tool name="Paste" shortcut="CTRL+V" />
    <tool separator="true" />
    <tool name="Undo" shortcut="CTRL+Z" />
    <tool name="Redo" shortcut="CTRL+Y" />
    <tool separator="true" />
    <tool name="MOSSLinkManager" shortcut="CTRL+K" />
    <tool name="Unlink" shortcut="CTRL+SHIFT+K" />
    <tool name="ImageManager" shortcut="CTRL+G" />
    <tool name="MOSSTemplateManager" />
    <tool separator="true" />
    <tool name="MOSSInsertTable" />
    <tool name="SetTableProperties" />
    <tool name="ToggleTableBorder" />
    <tool separator="true" />
    <tool name="MOSSInsertTableElement" dropDownWidth="180">
      <tool name="InsertRowAbove" />
      <tool name="InsertRowBelow" />
      <tool name="InsertColumnLeft" />
      <tool name="InsertColumnRight" />
      <tool name="DeleteRow" />
      <tool name="DeleteColumn" />
      <tool name="SplitCell" />
    </tool>
    <tool name="MergeColumns" />
    <tool separator="true" />
    <tool name="ToggleSource" />
    <tool name="FormatStripper" />
    <tool separator="true" />
    <tool name="MOSSRightToLeft" />
    <tool name="MOSSLeftToRight" />
    <tool separator="true" />
    <tool name="MOSSHelp" />
  </tools>
  <tools name="MossTools2" dockable="false">
    <tool name="ApplyClass" />
    <tool name="FormatBlock" />
    <tool separator="true" />
    <tool name="FontName" />
    <tool name="FontSize" />
    <tool separator="true" />
    <tool name="Bold" shortcut="CTRL+B" />
    <tool name="Italic" shortcut="CTRL+I" />
    <tool name="Underline" shortcut="CTRL+U" />
    <tool separator="true" />
    <tool name="JustifyLeft" />
    <tool name="JustifyCenter" />
    <tool name="JustifyRight" />
    <tool separator="true" />
    <tool name="InsertOrderedList" />
    <tool name="InsertUnorderedList" />
    <tool separator="true" />
    <tool name="Indent" />
    <tool name="Outdent" />
    <tool separator="true" />
    <tool name="ForeColor" />
    <tool name="BackColor" />
  </tools>
  <contextMenus>
    <contextMenu forElement="*">
      <tool name="Cut"/>
      <tool name="Copy"/>
      <tool name="Paste"/>
    </contextMenu>
  </contextMenus>
</root>

I'm using the latest version 4.5.6. What rights should be given on the skin folder?? Thanks for reply, looking forward to hear you back soon.

I used fiddler to capture the HTTP sessions, it seems any requests made to /wpresources/RadEditorSharePoint/4.5.6.0__1f131a624888eeed/RadControls/ failed to get response (Body is 0byte and content-type is unknown). Any ideas? I don't know the proper permission that should be given to the folder but I can't seem to change the permission anyway, any changes I make is lost next I open the "security" tab. 

[Stanimir]

Hello Ming,

I tested the issue with the provided files, but unfortunately was not able to reproduce the problem. What I suggest you is using some debugging tools (fiddler for example), and check what is wrong in the requests for the images that are supposed to be loaded in RadEditor for MOSS.

Also could you please check if you will have the same problem with the Default skin. In order to do so modify the respective ConifgFile.xml.

<property name="Skin">Default</property>

All the best,
Stanimir
the Telerik team

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Check out the tips for optimizing your support resource searches.

[ming]

I used fiddler to capture the HTTP sessions, it seems any requests made to /wpresources/RadEditorSharePoint/4.5.6.0__1f131a624888eeed/RadControls/ failed to get response (Body field is 0 and content-type field is blank), though the results are all 200 OK. I don't know the proper permission that should be given to the folder but I can't seem to change the permission anyway, any changes I make is lost next I open the "security" tab.

Please HELP!

[Stanimir]

Hi Ming,

What I suggest to you is to get the URL for a button image from the fiddler and execute it in a separate browser.
For Example:
http://[your host]/_wpresources/RadEditorSharePoint/4.5.6.0__1f131a624888eeed/RadControls/Editor/Skins/Default2006/buttons/Bold.gif.

Then please check if you have the mapping for _wpresources in your IIS Manager. I attached a screen shot with how your web directory is supposed to look like.

Afterwords confirm that you have the files in the \Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\RadEditorSharePoint\4.5.6.0__1f131a624888eeed\RadControls\Editor\Skins\Default2006\Buttons folder.

Also please inform us if the Default skin is working (set the following code <property name="Skin">Default</property> in the respective ConfigFile.xml).


All the best,
Stanimir
the Telerik team

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[ming]

It was not a specific button that was missing, the whole skin was not loaded. In Fiddler, all the requests made to files/subfolders under \wpresources\RadEditorSharePoint\4.5.6.0__1f131a624888eeed\RadControls showed 0 body and blank content-type. Anyway it's been fixed, I believe it was a corrupted web.config, I used the old web.config re-installed the Editor. Thanks for the reply.