Blank simulator and Graphite download link is dead

[OfficeHeart]

Hello,

I had the blank simulator problem after the last update. I read there was a fix for graphite. So I uninstalled and did a new install.
But still the same problem.

I pay for Icenium and I can't develop since the last update (25  june).
Please fix it soon!!!

- Martin

[Stefan Dobrev]

Hello Martin,

Can you please try the following procedure to cleanup your Graphite's installation:

1. Close all Icenium Graphite instances. Open the Task Manager and make sure that there are no running processes with the name Icenium.Graphite.exe
2. Delete all contents in the %localappdata%\Temp\IceDeviceSimulator folder.
3. Delete all contents in the  %localappdata%\Telerik\BlackDragon\Cache folder.

If the problem still persists you can try to open the console window from debug tools in the simulator and see whether there is some error reported there.Regards,
Stefan Dobrev
Telerik

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[OfficeHeart]

Hello,

Thank you for your response.

I cleaned up the installation but the simulator is still blank.
The debug console is also empty.

Thanks in advance,
Martin

[Steve]

Hi Martin,

Does this happen with a particular project of yours or with a new project as well? If only with a particular project, can you share its name so we can have a look?

As for the console, this is Cordova regression, see this post for more information.

Regards,
Steve
Telerik

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[OfficeHeart]

Hello,

The problem exists on all projects. But project OfficeHeart is most important.
Any help is appriciated.

-Martin

[OfficeHeart]

The problem exists on all projects. But project OfficeHeart is most important.

[Steve]

Hello Martin,

I've verified that the OfficeHeart project works as expected with the hotfix we're about to release by the end of the week.

Thank you for the patience and understanding.

Regards,
Steve
Telerik

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[OfficeHeart]

Hello,

After the hotfix I have still a blank simulator. Iam very disappointed in Icenium since the last udpate.

Please help me soon!!

Martin

[Steve]

Hi Martin,

I've just re-downloaded your OfficeHeart project and it works properly in the Graphite simulator. Can you confirm that this is the project you're having problems with or some of the other OfficeHeart... projects in your account? If the problem is with this particular project, in order to get more info about the issue, please run FiddlerCap (with the Decrypt HTTPS Traffic option enabled) before launching Graphite. This is a tool that will intercept the HTTP requests Graphite performs and give you the option to save them to disk. We will need the FiddlerCap capture and also the Graphite logs located in %LocalAppData%\Telerik\BlackDragon\Logs.

On a side note, does everything work as expected if you open your project in Mist instead?

Regards,
Steve
Telerik

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[OfficeHeart]

Hello,

I have problems with the project OfficeHeart. Other projects works fine now...
The asked files are here: http://we.tl/Pk5KTGkPcc

The project works as expected in Mist!

Regards,
Martin

[Steve]

Hello Martin,

Thank you for the logs, however both do not contain anything that could hint of a problem with the simulator and the fact that your project works on our end makes it even more puzzling. Can you try this on another machine if possible?

Also I know we've asked you to do this before, but can you again clear the simulator and Graphite cache?

1. Delete all contents in the %localappdata%\Temp\IceDeviceSimulator folder.
2. Delete all contents in the  %localappdata%\Telerik\BlackDragon\Cache folder.

Regards,
Steve
Telerik

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[OfficeHeart]

Hello,

I try'ed another machine and that works!

What can I do to fix this on my work machine?
I already
- unistalled and installed icenium
- restarted my pc
- delete the above cache.

But still a blank screen in the simulator. Any help is appriciated.

Thanks,
Martin

[Steve]

Hi Martin,

To make a clean install of Graphite and make sure nothing is using old data, try the following procedure:

1. Close all Graphite instances. Open the Task Manager and make sure that there are no running processes with the name Icenium.Graphite.exe. If there is - kill it.
2. Uninstall Graphite.
3. Delete all contents in the %localappdata%\Temp\IceDeviceSimulator folder.
4. Delete all contents in the  %localappdata%\Telerik\BlackDragon\ folder.
5. Delete all contents in the  %localappdata%\Apps\2.0 folder.
6. Re-install Graphite.

Regards,
Steve
Telerik

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[OfficeHeart]

Hello Steve,

I try'ed the above steps but no luck.

What to do? The problem is since the icenium 1.5 update and I don't want to reinstall my computer.

-Martin

[Steve]

Hello Martin,

Thanks for sticking with us through this, it really gets baffling. Graphite has an option to send anonymous usage statistic to us, which has also stopped working since your last update, so we have a suspicion that something else, outside the scope of Graphite has changed on your machine e.g. firewall or antivirus installation/change? Can you temporarily disable both on the problematic machine and try to run Graphite again to see what would happen.

Also, as you do this, please take a screenshot that shows the blank simulator and at the same time (while the simulator is opened and blank) take a screenshot of the %localappdata%\Temp\IceDeviceSimulator\WebBrowser folder. Then attach them to this forum thread, so we can see them.

Just to be on the safe side, can you check whether there is either one of the CefSharp.dll or CefSharp.Wpf.dll assemblies in C:\Windows\assembly?

Regards,
Steve
Telerik

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[OfficeHeart]

Hello Steve,

Thank you for helping me out!

I have  no antivirus (its a brand new laptop with windows 8).  I turned windows firewal off.

I attached the screenshot.

None of the mention files are in the assembly folder.

Thanks in advance,
Martin

[Steve]

Hello Martin,

Can you share what is the exact windows version (type winver on the start screen) and is it localized? Also what is the laptop model? We also want to clarify whether Graphite was ever working on this exact laptop or you were using another machine prior?

Regards,
Steve
Telerik

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[OfficeHeart]

Windows 8 PRO (english)
Version 6.2 (build 9200).

Laptop is Sony Vaio SVT1511C5E

It worked before the icenium 1.5 update.

Thanks in advance,
Martin

[Steve]

Hi Martin,

We've tested on a Windows 8 device with touchscreen but everything worked correctly. We would need one more thing from you - screenshot of the %localappdata%\Temp\IceDeviceSimulator\WebBrowser\DevTools folder while the simulator in Graphite is running.

For the time being until we identify what has gone bad, please use Mist or another machine to continue your development.

Regards,
Steve
Telerik

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[OfficeHeart]

I attached the asked screenshot!

Many thanks,
Martin

[Steve]

Hello Martin,

We're currently investigating the problem and would follow up once we have more info or require more actions from you. For now, could you please install Jing or some other free video capture software, and send us a video that shows how you run the simulator, enable debug and click on the debug tools (or resize them). Then try to rotate the device using the rotate buttons.

Thanks for your involvement!

Regards,
Steve
Telerik

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[Steve]

Hi Martin,

After further investigation another client reported that an update to his video card drivers has resolved the problem. He is using a laptop that has the same video card as yours, so please try updating your video card drivers and let us know how it goes.

Regards,
Steve
Telerik

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[OfficeHeart]

Hi Steve,

I can confirm that updating the video driver solves the problem!

Thanks a lot!
Martin

[OfficeHeart]

Hi Steve,

I can confirm that updating the video driver solves the problem.

Thanks a lot.
Martin