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Karl Wilkens
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Karl Wilkens
asked on 22 Sep 2009, 06:51 PM
HI,
We purchased the single machine, run only product - not the full blown suite and as we are stepping through our first attempt at using the product, we are prompted to either start the Design Canvas trial, activate or install a license file. The only license key I have is off the Telerik site, for this product. I pasted that in, clicked next, and then get an error - This activation key does not have any activations for this product. I searched around and could not find much about this and am puzzled. Is this supposed to be how the product starts up? Is there a problem with their registration server? Any help appreciated.
We purchased the single machine, run only product - not the full blown suite and as we are stepping through our first attempt at using the product, we are prompted to either start the Design Canvas trial, activate or install a license file. The only license key I have is off the Telerik site, for this product. I pasted that in, clicked next, and then get an error - This activation key does not have any activations for this product. I searched around and could not find much about this and am puzzled. Is this supposed to be how the product starts up? Is there a problem with their registration server? Any help appreciated.
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Hi Karl,
There should be instructions on how to activate the license in the purchase notification e-mail you received. Please post back if you did not receive the email or if the activation process does not work for you.
Best wishes,
Nelson Sin
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
There should be instructions on how to activate the license in the purchase notification e-mail you received. Please post back if you did not receive the email or if the activation process does not work for you.
Best wishes,
Nelson Sin
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
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Karl Wilkens
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answered on 22 Sep 2009, 08:24 PM
We followed those instructions but it did not work.
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Hello again Karl,
For this particular license, you would have to activate the product as a server. By our records, this seems to be the only type you purchased, and it is test execution only. You would not be able to create tests with this version.
I apologize for any mix up that may have occured with your purchase. Please contact the sales department using the email address 'sales at telerik dot com' if you decide to make any changes to your license. You can also download the full version of WebUI that comes with a trial period if you'd like to continue your evaluation of the product.
Regards,
Nelson
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
For this particular license, you would have to activate the product as a server. By our records, this seems to be the only type you purchased, and it is test execution only. You would not be able to create tests with this version.
I apologize for any mix up that may have occured with your purchase. Please contact the sales department using the email address 'sales at telerik dot com' if you decide to make any changes to your license. You can also download the full version of WebUI that comes with a trial period if you'd like to continue your evaluation of the product.
Regards,
Nelson
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
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Karl Wilkens
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answered on 22 Sep 2009, 09:36 PM
I think there is a mix up. We downloaded the free eval, then the $200 version. Are you saying that with the $200 version, we cant create tests?
0
Hi again Karl,
Yes, the license you purchased would be test execution only, you would not be able to create tests from this licensing option. The last sentence in my previous post was also incorrect, I'm sorry I did not think about what I was typing before posting.
There is only one WebUI installation that enables functionality based on license type. So purchasing the server license will enable only test execution. The full license will enable full funtionality from test recording to execution. Choosing the trial option will enable full functionality for the trial period.
So you wouldn't need to download different versions of the product, just activate it in different ways. Here is a link with details on the differences. Again, I apologize for any confusion in your evaluation process.
All the best,
Nelson
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
Yes, the license you purchased would be test execution only, you would not be able to create tests from this licensing option. The last sentence in my previous post was also incorrect, I'm sorry I did not think about what I was typing before posting.
There is only one WebUI installation that enables functionality based on license type. So purchasing the server license will enable only test execution. The full license will enable full funtionality from test recording to execution. Choosing the trial option will enable full functionality for the trial period.
So you wouldn't need to download different versions of the product, just activate it in different ways. Here is a link with details on the differences. Again, I apologize for any confusion in your evaluation process.
All the best,
Nelson
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.