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App Builder Won't Start Windows 8.1

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AppBuilder Windows client
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Tony Blonk
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Tony Blonk asked on 05 Mar 2014, 12:35 AM
Faulting application name: Icenium.Graphite.exe, version: 2014.1.217.2, time stamp: 0x5301e2e9
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16496, time stamp: 0x52b3e015
Exception code: 0xe0434352
Fault offset: 0x00012eec
Faulting process ID: 0x17ac
Faulting application start time: 0x01cf380a442cf331
Faulting application path: C:\Users\dave\AppData\Local\Apps\2.0\XAR2VQ9B.AWM\AT1E13T4.E50\icen..tion_8da4a4c959549401_07de.0001_1004c83d18f5ca52\Icenium.Graphite.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report ID: 8257e8b4-a3fd-11e3-bf41-94de806c5973
Faulting package full name:
Faulting package-relative application ID: Hello,

After a system crash, the App Builder for windows no longer starts...

It starts to open then just fails silently..

Two errors in event log:

Application: Icenium.Graphite.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.BadImageFormatException
Stack:
at Telerik.BlackDragon.Client.Shell.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)
at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Telerik.BlackDragon.Client.Shell.App.Main()

Then:

Faulting application name: Icenium.Graphite.exe, version: 2014.1.217.2, time stamp: 0x5301e2e9
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16496, time stamp: 0x52b3e015
Exception code: 0xe0434352
Fault offset: 0x00012eec
Faulting process ID: 0x17ac
Faulting application start time: 0x01cf380a442cf331
Faulting application path: C:\Users\dave\AppData\Local\Apps\2.0\XAR2VQ9B.AWM\AT1E13T4.E50\icen..tion_8da4a4c959549401_07de.0001_1004c83d18f5ca52\Icenium.Graphite.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report ID: 8257e8b4-a3fd-11e3-bf41-94de806c5973
Faulting package full name:
Faulting package-relative application ID:

Tried uninstall / re-install plus mage -cc but not luck.....

Any ideas?

Dave


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Matt
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answered on 27 Mar 2014, 06:40 PM
I am having a similar problem with windows 8.1. Did you ever get an answer on this.
Matt
0
Zdravko
Telerik team
answered on 01 Apr 2014, 10:22 AM
Hello Matt,

Thanks for your feedback.
I did some research and I think this is mostly a Windows related issue. However, I will ask you to send us AppBuilder logs located at %localappdata%\Telerik\BlackDragon\Logs so we can take a look at them.

In the meantime try the solution from here and use our in-browser client until we are able to solve the problem.

I will also advise you to contact Windows support so they can review your problem as well.

Furthermore, you can collect crash dump when AppBuilder crashes. Here is an article that explains how. I will also attach a .reg file that will arrange it for you.
Beware, that you have to create the following folder manually :
C:\CrashDumps

Of course you can choose another directory for your dumps, but this is the location where our reg file will set as destination.

Once the dump file is created after you reproduce the crash I will ask you to zip it and send it to us using our support system. For that purpose I suggest opening a private ticket where you can attach files. If the file is too big after zipped please get back to us so we'll create a ftp account where you can upload.

To sum up, here are the steps that you have to follow:
1. Configure Windows Error Reporting to create local memory dump during a crash.
2. Reproduce the crash.
3. Send us the zipped dump file (.dmp) through our ticketing system.
In case you don't want any further dumps to be created remove the LocalDumps registry.

Another suggestion is to delete the cache folder %localappdata%\Telerik\BlackDragon\Cache and try some of the solutions from below:
Thanks.


Regards,
Zdravko
Telerik
 

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AppBuilder Windows client
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Tony Blonk
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Matt
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Zdravko
Telerik team
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