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And yet more problems Control Panel Install...

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Installer and Visual Studio Extensions
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Rob Ainscough
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Rob Ainscough asked on 19 Oct 2012, 03:42 PM
I'm trying to install the "Telerik Control Panel" (TelerikControlPanelSetup_2012_2_1012) and get the following warning:

Install Message

Warning 1910.Could not remove Shortcut RadControls for Silverlight Q1 2012 Demos.lnk.  Verify that the shortcut file exists and that you can access it.


The install will just NOT continue, it stops, only option is to cancel.

Why would a missing .lnk file (for Demos no less) STOP my ability to install the control panel???  This makes absolutely NO SENSE at all.  So what if the .lnk file is missing, it's NOT critical to the install process and the installer should be able to create what it needs so who cares if it can't remove a .lnk file?

I don't know what the heck is going on with Telerik as of late, but I'm sorry your company is really dropping the ball.  Untested releases of RadControls for SL, Control Panel install failures, poorly designed web site layout, out dated documentation, and more.

I was hoping things would improve at Telerik, but they seem to be spiraling down and out of control.  What happened??  You ladies/gents used to be pretty good about Quality Assurance, now it's like you've bypassed the QA process completely.

Rob

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Andrey
Telerik team
answered on 25 Oct 2012, 09:00 AM
Hi Rob,

Thank you for writing.

The message should indeed be just a warning and not an error. I tried reproducing the issue (deleting a bunch of shortcuts and then uninstalling or upgrading) but could not. Looking through our error report database I did not see any error report sent under your account. 

Could you share an installation log? That way we can inspect that and possibly improve our installation experience and/or give you a better explanation for what happened.

I appreciate the concern for our processes and we are as always doing our best to provide the best products and services.

Best regards,
Andrey
the Telerik team

Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

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Installer and Visual Studio Extensions
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Rob Ainscough
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Andrey
Telerik team
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