An Unexpected Error Has Occurred

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6 posts, 0 answers
  1. Stephen
    Stephen avatar
    3 posts
    Member since:
    Jul 2010

    Posted 29 Jul 2010 Link to this post

    Hi,

    We are installing TeamPulse Standard Edition onto Server 2008 R2 64-bit with SQL 2008 Standard 64-bit.
    The installation gets all the way to the end then says "An Unexpected Error Has Occurred".
    The database connection works and the TeamPulse database gets created.
    The username has no spaces in it.

    Can anyone help?

    regards,

    S
  2.
  3. Missing user
    Missing user avatar

    Posted 29 Jul 2010 Link to this post

    Hello Stephen,

    Could you run the installer with the following command line and post the results?

    msiexec /i [Installer Path] /L*v c:\teampulseLog.txt

    Best wishes,
    Jesse Dyck
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Stephen
    Stephen avatar
    3 posts
    Member since:
    Jul 2010

    Posted 29 Jul 2010 Link to this post

    Hi Jesse

    We have ran the installer from the command prompt and found what the problem was.

    Thanks for the reply.

    S
  7. Missing user
    Missing user avatar

    Posted 29 Jul 2010 Link to this post

    Hello Stephen,

    I'm glad you were able to resolve the issue. For our records could you please let us know what the issue was and how you resolved it?

    Kind regards,
    Jesse Dyck
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  9. Stephen
    Stephen avatar
    3 posts
    Member since:
    Jul 2010

    Posted 30 Jul 2010 Link to this post

    Hi Jesse

    We gave the new domain user account we created more permnissions in SQL to resolve the issue. When the user only had db_creator permissions the installation failed. When they had sysadmin role for master database the installation succeeded. It may be possible to use more granular permissions to acheive the same affect.

    Thanks

    S
  11. Missing user
    Missing user avatar

    Posted 30 Jul 2010 Link to this post

    Hello Stephen,

    Excellent. Thanks for the information! I hope you enjoy using TeamPulse!

    Regards,
    Jesse Dyck
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
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