An error occurred attempting to install Icenium.Graphite

[Vinay]

9th May, 2015.

Platform information:  Windows 7 Pro, Intel i7, 8GB, 64-bit OS

Steps:

Downloaded at AppBuilder from https://platform.telerik.com/#downloads/appbuilder-mobilewebsite

Ran the Setup.exe

Install does NOT complete. At the end, below error is thrown

Title of the popup Window: Icenium.Graphite Setup

Body: An error occurred attempting to install Icenium.Graphite

Clicking on the "Details" button, shows the below text.

An error occurred trying to download 'http://cdn.icenium.com/live/graphite/publish/Icenium.Graphite.application'.See the setup log file located at 'C:\Users\xxxxxUserName\AppData\Local\Temp\VSDAEC3.tmp\install.log' for more information.

 

The log file contents are

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Running checks for package 'Microsoft .NET Framework 4 Client Profile (x86 and x64)', phase BuildList
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Client'
Read string value '4.5.51209'
Setting value '4.5.51209 {string}' for property 'DotNet40Client_TargetVersion'
The following properties have been set for package 'Microsoft .NET Framework 4 Client Profile (x86 and x64)':
Property: [DotNet40Client_TargetVersion] = 4.5.51209 {string}
Running checks for command 'DotNetFX40Client\dotNetFx40_Client_x86_x64.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX40Client\dotNetFx40_Client_x86_x64.exe' is 'Bypass'
Running checks for command 'DotNetFX40Client\dotNetFx40_Client_setup.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Client_TargetVersion' and value '4.0.30129': true
Result of checks for command 'DotNetFX40Client\dotNetFx40_Client_setup.exe' is 'Bypass'
'Microsoft .NET Framework 4 Client Profile (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697208'
Error: An error occurred trying to download 'http://cdn.icenium.com/live/graphite/publish/Icenium.Graphite.application'.

 

 

Any help would be appreciated.

 

Vinay

[Tina Stancheva]

Hello Vinay,

I am sorry to see you are having troules installing the Windows client of AppBuilder. The installation logs suggest that you are having issues downloading the installation resources from our CDN: http://cdn.icenium.com/live/graphite/publish/Icenium.Graphite.application'. As I am not sure whether there are any network connectivity restrictions on your machine, it would help if you can send us a capture of the network requests performed during the installation.

In order to gather those, you can use Fiddler:
1. Download Fiddler from here and install it.
2. Run Fiddler and go to Tools -> Fiddler Options.
3. On the HTTPS page, verify that Capture HTTPS Connects is enabled.
4. Verify that Decrypt HTTPS traffic is enabled with the ...from all processes option and minimize Fiddler to tray.
5. Run the AppBuilder installation and let it complete
6. Open Fiddler again, go to File -> Save -> All Sessions, save the archive to disk (a SAZ file).
7. Finally, send us the saz file

Until we get to the bottom of this issue, you should be able to work within our In-Browser client.

Regards,
Tina Stancheva
Telerik