Mostafa Anoosheh
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Mostafa Anoosheh
asked on 18 Feb 2006, 01:24 PM
Hello,
I think it's very good if you can add search funcationality to My Support section.
Best Regards
I think it's very good if you can add search funcationality to My Support section.
Best Regards
8 Answers, 1 is accepted
0
Hi Mostafa,
We offer the search tool on nearly all www.telerik.com pages, including in the "New Support Ticket" section. Is this what you are looking for?
Sincerely yours,
Robert
the telerik team
We offer the search tool on nearly all www.telerik.com pages, including in the "New Support Ticket" section. Is this what you are looking for?
Sincerely yours,
Robert
the telerik team
0
Mostafa Anoosheh
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answered on 20 Feb 2006, 04:35 PM
Hi Robert,
Excuse me English isn't my native language.
You provide search in Documentation, Forums, Knowledge Base, Product Examples, Web-site but my request return to the ability of search in my support ticket in My ClientNet section.
Best Regards
Excuse me English isn't my native language.
You provide search in Documentation, Forums, Knowledge Base, Product Examples, Web-site but my request return to the ability of search in my support ticket in My ClientNet section.
Best Regards
0
Hello Mostafa,
Your English is perfect, and so is your suggestion. After a suggestion from other visitors, we actually plan to implement a new feature that allows users to search not only through theirs', but through others' support messages as well - you will be able to classify all of your support communication as private or public and give access to other telerik visitors to your public support tickets. We hope this will greatly increase the self-help resources available to our users. What do you think about the idea? Would you be willing to share your support tickets with others? Can you think of other ways we can improve our system to make it easier for you?
Kind regards,
Zhivko Dimitrov
the telerik team
Your English is perfect, and so is your suggestion. After a suggestion from other visitors, we actually plan to implement a new feature that allows users to search not only through theirs', but through others' support messages as well - you will be able to classify all of your support communication as private or public and give access to other telerik visitors to your public support tickets. We hope this will greatly increase the self-help resources available to our users. What do you think about the idea? Would you be willing to share your support tickets with others? Can you think of other ways we can improve our system to make it easier for you?
Kind regards,
Zhivko Dimitrov
the telerik team
0
Mostafa Anoosheh
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answered on 21 Feb 2006, 07:30 PM
Hello Zhivko,
This idea is very nice & i'll share my support tickets with others.
i'm waiting for more better service from Telerik.
thank you in advance
This idea is very nice & i'll share my support tickets with others.
i'm waiting for more better service from Telerik.
thank you in advance
0
You are welcome, Mostafa.
Have a nice day,
Zhivko
the telerik team
Have a nice day,
Zhivko
the telerik team
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Martin
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answered on 23 Feb 2006, 03:48 PM
As long as I can decide whether my support tickets are shared with other, that's fine. Probably I will not want to share tickets which contain source code from my projects.
Usually if I have a support request which may be shared, I'm posting it to the forums.
Regards,
Martin
BTW: maybe it would also be useful to have the possibility to delete old support tickets.
Usually if I have a support request which may be shared, I'm posting it to the forums.
Regards,
Martin
BTW: maybe it would also be useful to have the possibility to delete old support tickets.
0
Hello Martin,
We prefer to keep all tickets in the system as we have users who are using quite old versions of our products. These tickets help us locate old issues and provide to-the-point answers. Additionally, old tickets help us escalate features which have been requested in the past.
For these reasons, we are not sure that we will offer the possibility to delete old support tickets. We do plan to offer an Archive folder which will help you put some old tickets away. What do you think about this? Will this help?
To some extend, we are a little like Gmail - nothing is to be deleted. At least not yet :-)
Regards,
Robert
the telerik team
We prefer to keep all tickets in the system as we have users who are using quite old versions of our products. These tickets help us locate old issues and provide to-the-point answers. Additionally, old tickets help us escalate features which have been requested in the past.
For these reasons, we are not sure that we will offer the possibility to delete old support tickets. We do plan to offer an Archive folder which will help you put some old tickets away. What do you think about this? Will this help?
To some extend, we are a little like Gmail - nothing is to be deleted. At least not yet :-)
Regards,
Robert
the telerik team
0
Martin
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answered on 23 Feb 2006, 06:37 PM
Robert, that's OK for me :-)