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72+ hours and no reply to presales queries

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Let's talk about telerik (the good and the bad)
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Abhay
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Abhay asked on 19 Mar 2016, 05:50 AM

Hello,

 

I heard Telerik is active and prompt in replying to queries but my 1st experience is not so encouraging. I sent 2 presales queries to them - both through their website. More than 72 hours have passed but I have not received any reply yet. Not sure how to interpret this.

 

Regards,

Abhay     

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Thomas
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answered on 20 Mar 2016, 02:37 AM

Hi Abhay,

I apologize for the poor customer experience you are having. Please send me an email with the details of your inquiry to tberger@progress.com and I will make sure you receive a prompt response.

Tom

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Mark
Telerik team
answered on 23 Mar 2016, 04:31 PM
Hi,

Also send your request to sales@telerik.com and I will have someone on my team assist you on your request. 

Regards,
Mark
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Let's talk about telerik (the good and the bad)
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Abhay
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Thomas
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Mark
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