Designing a Conversational Chatbot Experience: Tales from the Trenches

Designing a Conversational Chatbot Experience: Tales from the Trenches

Chatbots allow non-linear interaction with software and can be useful in a vast spectrum of cases: from the helpful or just-for-fun peer-to-peer bots to enterprise chatbots tasked with executing business processes, such as customer service.

In this webinar, Hristo Borisov will share best practices for creating modern conversational chatbot experiences based on his first-hand experience of conceptualizing and building Progress Kinvey Chat, the artificial intelligence-driven platform for creating and deploying chatbots.

If you’ve tried to build a chatbot before, you’ll likely agree that achieving quality human-computer interaction poses challenges. Beyond natural language understanding and the personality of a chatbot, developers need to account for unexpected scenarios, ambiguities and other normally occurring human behaviors during conversation.

This webinar will cover all these elements of building an intelligent chatbot:

  • Technical challenges and how to overcome them
  • Conversational UI & UX examples
  • The “Siri syndrome” - what it is and how to breakthrough

Bonus: A demo of CognitiveFlow™, the technology that can be trained with goals, examples and data from backend systems


Hristo Borisov