Purchase FAQ

Yes, we offer a 10% discount on any product license to educational, non-profit and charity entities provided that you purchase directly from us. These special discounts cannot be combined with any other type of discount.

To qualify for the discount, you need to send us a document clearly indicating that you are a member of the respective institution. An official e-mail from your official account which bears your signature is sufficient in most cases.

For more information on how to qualify for a discount, please contact sales.

Progress offers the following volume discounts:

2 to 5 licenses - 10%
6+ licenses - 15% 
Enterprise needs - please contact our Enterprise Sales team at telerik-sales@progress.com

Volume discounts are applicable to volume purchases of identical products in any single purchase, and cannot be used for multiple orders.

If you are making the purchase on-line, just include in your cart the number of licenses you want to purchase and the volume discount will be applied automatically.

Different activities on Telerik websites earn you Telerik points, which you can then use as discounts on all Telerik products:

• Complete your profile (1000 points)
• Send a testimonial (1500 points)
• Send a Code Library Project (up to 10,000 points)
• Send general feedback (up to 3,000 points)
• Send bug report (up to 3,000 points)
• Send feature request (up to 3,000 points)
• Test a beta product (up to 10,000 points)
• Send case study (5000 points)
• Vote in a poll (100 points)
• Fill in a survey (1000 points)
• Send localization files for a product (up to 3,000 points)
• Refer friends/colleagues (10,000 points); those referred must be first-time customers

* Variations apply on a case-by-case basis.

100 Telerik points are equivalent to 1 USD. The points can be used when purchasing new product licenses or subscription renewals. You can read more about the Telerik Points here.

We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche. The advantage of using a credit card to make your payment is that your order will be processed immediately and you will be able to download the software without delay. If your CC is not mentioned in the list above, you can also pay via bank transfer or check. In that case you will need to send us a Purchase Order.

Once your order is finalized, you will receive an email receipt for the payment.

In case you need an official PDF invoice, you can request one by posting us a ticket through your Telerik account (the account under which the purchase has been made). When you login you need to go to: "Your Account">> "View Order History", and from there you will be able to request an invoice for any of your orders.

If you need any assistance with requesting your invoice, please contact sales.

Progress accepts checks issued in US dollars. Please, make your checks payable to:

Progress Software Corporation
14 Oak Park Drive
Bedford, MA 01730
United States

Please contact sales for a Proforma invoice prior to issuing the check.

We will create a customer account and will enable your license(s) immediately after we clear the check.

We accept wire transfers only in US dollars. Bank account information will be included in your invoice. Please review the Purchase Orders page for more information on how to raise a PO.

By renewing your license you ensure your continued access to new versions of your product and 24-hour turnaround support by the developers who build the product.

The best time to renew your license is up to 60 days before it expires because the rate for Early Renewals is just 50% of the original price of the license. After which, it starts to go up. Check all rates here.

You can upgrade any individual product or product bundle to a higher value product bundle at any time, but the sooner you do it after the purchase of your license, the cheaper the upgrade options will be. Check rates here.

Upgrading to a DevCraft bundle makes sense when you would like to use more than one Telerik product. It allows you to get up to 14 products at the price of 2. You can compare the different DevCraft editions here.

You can enroll in the Auto-Renewal Program via your Telerik account (“My Account" page) and subscribe for the program. For step-by-step instructions on how to enrol, please visit the "Tutorial: Enrolling in the Auto-Renewal Program" page.

If an attempt to charge the credit card on file fails, you will be notified via email with instructions on how to update your credit card information online. Please note that we will retry a few times ahead of license expiration. We suggest making the requested updates immediately upon notification to ensure uninterrupted access to your support and maintenance subscription.

You are able to update your payment and enrollment status any time via your Telerik account (“My Account" page). For additional instructions, please visit the "Tutorial: Add Payment Profiles for the Auto-Renewal Program" page or the "Tutorial: Update Payment Profiles for the Auto-Renewal Program" page.

Please contact customer support at sales@telerik.com or by calling +1 888-365-2779.

If an attempt to charge the credit card on file fails, you will be notified via email with instructions on how to update your credit card information online. Please note that we will retry a few times ahead of license expiration. We suggest making the requested updates immediately upon notification to ensure uninterrupted access to your support and maintenance subscription. For additional instructions, please visit the "Tutorial: Change / Update Credit Card information for Auto-Renewal Program" page.

You are able to cancel your enrolment any time via your Telerik account (“My Account" page). For additional instructions, please visit the "Tutorial: Cancel enrolment in the Auto-Renewal Program" page.

All Auto-Renewal Program cancellation requests must be made at least five business days prior to the date of your scheduled renewal dues charge. Requests made in less than five business days prior to your scheduled membership dues charge may not be honored for that renewal period but will be honored for all future renewals.

Your enrollment will continue from year to year unless cancelled by either party. You will receive a reminder e-mail before each annual renewal period providing the details about pending renewals and how to contact us with any updates to the card number or expiration date or to make changes to your membership options, including details on how to cancel the auto-renewal agreement.