Why is the font changing?

[Андрей]

Hi!

I am using RadWordsProcessing  and load Word`s file.

RadFlowDocument document;
DocxFormatProvider fileFormatProvider = new DocxFormatProvider();
string fileName = Server.MapPath("./Data/Document.docx");
using (FileStream input = new FileStream(fileName, FileMode.Open))
{
            document = fileFormatProvider.Import(input);
}
RadFlowDocumentEditor editor = new RadFlowDocumentEditor(document);

 

Text in the file is written in Times New Roman font.

But when exporting to pdf, the font changes to Segoe UI font.

Why?

 

 

 

 

 

[Martin]

Hi Андрей,

The code seems all right. I tried to reproduce the issue described, but in my example, I haven't noticed such behavior. Could I ask you to send me the document so I can test it locally and try to find the reason for the issue you are experiencing?

Regards,
Martin
Progress Telerik

[Tommee]

any updates on this? i'm encountering the same issue.

01.DocxFormatProvider DocxProvider = new DocxFormatProvider();
02.RadFlowDocument DocX = new RadFlowDocument();
03.string TemplatePath = Path.Combine(Environment.CurrentDirectory, @"..\CRS\wwwroot\LetterTemplates\VictimNotification.docx");
04.
05.    using (Stream input = File.OpenRead(TemplatePath))
06.    {
07.        DocX = DocxProvider.Import(input);
08.    }
09.
10.PdfFormatProvider provider = new PdfFormatProvider();
11.byte[] renderedBytes = null;
12.
13.    using (MemoryStream ms = new MemoryStream())
14.    {
15.        RadFixedDocument fixedDocument = provider.ExportToFixedDocument(DocX);
16.        provider.Export(DocX, ms);
17.        renderedBytes = ms.ToArray();
18.    }
19.
20.return File(renderedBytes, "application/pdf", "Sample.pdf");

 

[Martin]

Hello Tommee,

I am attaching a sample project converting a DOCX document with Times New Roman font set to a PDF document and the font is imported and exported as expected. Please, feel free to modify it in a way closer to your scenario.

In order to deeper investigate this case, I would like to ask you to open a new support ticket and send us the document causing this behavior. I must assure you we treat all client files in a strictly confidential manner and for testing purposes only.

Looking forward to hearing from you.

Regards,
Martin
Progress Telerik

[Cory]

We are experiencing this same issue when importing from HtmlFormatProvider to RadFlowDocument and then exporting to PdfFormatProvider. Please advise. I can see the Times Roman font in the end pdf document's html, but the content in the pdf is rendering as a standard system sans-serif font.

[Yoan]

Hello Cory,

In order to be able to investigate the case further and continue the conversation in a more private thread, I would like to ask you to open a new support ticket regarding the issue you are facing. If possible please share for inspection the sample HTML document that reproduces the behavior. I can assure you that anything shared by our clients is treated with strict confidentiality and is used for testing purposes only (as per our EULA section 11).

Thank you in advance.

Yoan