We have installed Telerik but demo message is still there

4 posts, 0 answers
  1. Nikos
    Nikos avatar
    8 posts
    Member since:
    Sep 2015

    Posted 14 Jan 2016 Link to this post

    Dear all,

    we had installed the Telerik trial and after that we had bought the Telerik platform and installed it.

    The problem is that the Telerik demo message is appeared some times when we call a web page in our server.

     Do you have an idea of what it might be wrong?


  2. Kaloyan
    Kaloyan avatar
    878 posts

    Posted 19 Jan 2016 Link to this post

    Hello Nikos,

    Thank you for contacting us.

    Could you please share which is the Telerik product you are experiencing the issue with, as at this stage I am not sure about this.

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  3. Nikos
    Nikos avatar
    8 posts
    Member since:
    Sep 2015

    Posted 20 Jan 2016 in reply to Kaloyan Link to this post

    Hello Kaloyan,

    I am Athanasios Iliopoulos, on behalf of Nikos Papanikolaou.

    The detailed situation about the case is the following:

    • Telerik product purchased: DevCraft Complete (Developer License with Subscription and Priority Support)
    • Telerik product on wich we are experiencing this issue: UI for ASP.NET AJAX

    Actually we are using telerik controls (UI for ASP.NET AJAX) in an already existing Visual Studio (2015) Web Forms project. We have configured/imported telerik in web application's web.config file and we have start building a small part of our application using several telerik controls.

    Telerik platform is installed on the same workstation (we have installed and logged in to the telerik control panel) however when we refresh our telerik web pages (.aspx) a message appears:

     "Thank you for using the Trial Version of Telerik UI for ASP.NET AJAX to build more powerful applications faster. Purchase the Commercial Version now to get access to all product updates and the Telerik expert support."

    on top of each telerik controls.

    How could we enable our license on this web application (in Visual Studio)?

    I am attaching below all the parts of web.config, related to the telerik controls and platform.

    We would appreciate a fast and accurate response since we would like to have our licensed version of product to be enabled.

    Athanasios Iliopoulos
    PS. Could you please forward/CC your answer - if possible - to: thiliopoulos@gmail.com?

    <?xml version="1.0"?>
          <smtp from="xxx@yyyy.com">
      <!--Application Settings /-->
        <add key="Telerik.Skin" value="Bootstrap"/>
        <add key="Telerik.ScriptManager.TelerikCdn" value="Disabled"/>
        <add key="Telerik.StyleSheetManager.TelerikCdn" value="Disabled"/>
        <identity impersonate="true" userName="xxx\yyyyyyy" password="zzzzzz"/>
        <httpRuntime executionTimeout="24000" maxRequestLength="716800" shutdownTimeout="24000" useFullyQualifiedRedirectUrl="false" minFreeThreads="8" minLocalRequestFreeThreads="4" appRequestQueueLimit="100" targetFramework="4.5.2"/>
          <add path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" validate="false"/>
          <add path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" validate="false"/>
          <add path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" validate="false"/>
          <add path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" validate="false"/>
          <add path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" validate="false"/>
        <compilation debug="true" strict="false" explicit="true" targetFramework="4.5">
            <!-- add assembly="System.Web.Extensions, Version=1.0.61025.0, Culture=neutral, PublicKeyToken=xxxxxxxxxxxxxxxxxxxx"/-->
        <customErrors mode="Off"/>
        <pages controlRenderingCompatibilityVersion="3.5" clientIDMode="AutoID">
            <add tagPrefix="telerik" namespace="Telerik.Web.UI" assembly="Telerik.Web.UI"/>
        <authentication mode="Forms">
          <allow users="?"/>
        <membership defaultProvider="SqlProvider">
        <anonymousIdentification enabled="true"/>
        <!--User Profile Settings /-->
        <profile defaultProvider="sqlprofileprovider">
        <roleManager enabled="true" defaultProvider="SqlRoleManager">
        <siteMap enabled="true">
        <machineKey validation="SHA1" validationKey="bbbbbbbbbbbbbbbbbbbbbbbbbbbb" decryption="Auto" decryptionKey="nnnnnnnnnnnnnnnnnnnnnnn"/>
        <validation validateIntegratedModeConfiguration="false"/>
          <remove name="ChartImage_axd"/>
          <add name="ChartImage_axd" path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" preCondition="integratedMode"/>
          <remove name="Telerik_Web_UI_SpellCheckHandler_axd"/>
          <add name="Telerik_Web_UI_SpellCheckHandler_axd" path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" preCondition="integratedMode"/>
          <remove name="Telerik_Web_UI_DialogHandler_aspx"/>
          <add name="Telerik_Web_UI_DialogHandler_aspx" path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" preCondition="integratedMode"/>
          <remove name="Telerik_RadUploadProgressHandler_ashx"/>
          <add name="Telerik_RadUploadProgressHandler_ashx" path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" preCondition="integratedMode"/>
          <remove name="Telerik_Web_UI_WebResource_axd"/>
          <add name="Telerik_Web_UI_WebResource_axd" path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" preCondition="integratedMode"/>
            <requestLimits maxAllowedContentLength="4294967295"/>
              <add verb="POST" allowed="true"/>
              <add fileExtension=".zip" allowed="true"/>
      <!--Role Security Policy /-->
  4. Nencho
    Nencho avatar
    1663 posts

    Posted 21 Jan 2016 Link to this post

    Hello Athanasios,

    In order to get ride of the Trial Message, you should simply replace the trial dlls with the licensed ones. I would suggest you to refer to the following documentation article, providing detailed steps on how to achieve this:


    and below you can find a shorten (6 steps) version of the above provided article:


    Hope this information helps.

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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