Unable to login to Fiddler everywhere

[Ali]

Hello,

 

I am unable to log in to the software.

 

Checked my connectivity using "Connectivity Check (getfiddler.com)" and everything looks fine.

Great News

You have access to the required Fiddler Everywhere API endpoints.

 

Logs attached

 

[Dk]

Something Went Wrong
Backend login failed.

Make sure you have access to the following APIs:
https://*.telerik.com
https://*.getfiddler.com
https://fiddler-backend-production.s3-accelerate.amazonaws.com

Interested in using Fiddler Everywhere offline? If yes, copy the information below and send it to our support.
Operating System: macOS 14.5.0
User Principal Email: 
Has Jamf Connect installed: False

 

[Nick Iliev]

Hello DK,

 

The error suggests that your device does not have access to one or more of the listed login endpoints. As your device is not eligible for an offline license, get in touch with your system administrators and ask them to verify that you can access the endpoints listed in our requirements:

https://www.telerik.com/fiddler/fiddler-everywhere/documentation/installation-and-setup/quickstart-macos 

[Nick Iliev]

Hello Ali,

 

It seems that your Fiddler host machine might be using an automatic proxy, which limits the application's access to our backend API endpoints. Please contact your system/network administrator and ask them to allow the following API endpoints

  https://*.telerik.com/
  https://*.getfiddler.com/
  https://fiddler-backend-production.s3-accelerate.amazonaws.com

If the issue persists then please enable the verbose logs and send the newly generated output so that we can investigate further.

To enable the verbose logging in Fiddler Everywhere execute the following steps:

Close Fiddler Everywhere

Open %USERPROFILE%\.fiddler\Settings\electron-settings.json file - it contains some internal Fiddler Everywhere settings.

In the file, at the root of the JSON object, add "verboseLogging": true . Ensure you keep the file to a valid JSON

Save the electron-settings.json file.

Start Fiddler Everywhere.

Try to sign in again.

If/When the operation fails, send us the newly generated log files.

 

Regards,
Nick Iliev
Progress Telerik

[Ali]

Thanks Nick,

 

I am connecting my PC to the router directly and using the default Windows 11 settings

I also checked another MacBook with a different network and I got the same issue.

 

new logs are attached.

[Nick Iliev]

Hey Ali,

 

Thank you for getting back to us quickly and for providing the detailed logs! They were of great help in identifying an issue with our authentication process. We have fixed the problem and the updated backend is now available live. Please try logging into Fiddler Everywhere again and let us know if you encounter any further issues or have any questions.

 

Regards,
Nick Iliev
Progress Telerik

[Ali]

Thanks Nick, it's working now.