Thank you very much for the feedback.
To start off, let me point out that a support LIVE chat is one of the things we plan for 2006. It will see limited use in the beginning (high-value customers mostly) but we hope to be able to provide it to all of our clients shortly afterwards. We hope to have the resources to provide such support service sooner then we plan.
However, the idea of providing private chat rooms and a one-to-one chat option on our site is very appealing. We have not considered this option so far but the more I think about it, the better it sounds. We have been pushing the t
elerik community to communicate and such addition will be of great help. With the help of r.a.d.window
(which will offer a chat skin for the official release) and r.a.d.callback
(to make things flawless and IM-like), I think that we have a winner.
The question, for me at least, is not whether, but when. We have quite stringent plans for the next 6 months and I sincerely hope that we will be able to squeeze in this chat tool afterwards. Our short-term plans (next 3-4 months) are aided towards improving the quality of our controls, cross-compatibility, ASP.NET2.0 support, and much better documentation, as we take much criticism here.
As to the abuse, we do not see such in the Forums, and we do not expect to see such in the chat. After all, only clients will have access to the chat.
Please, share your further ideas as they pop up - we gladly discuss them.
Kind regards,Vassil Petev
Client Service Director