Please turn off your feedback animation in the documentation!

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Dirk
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Dirk asked on 31 Aug 2022, 07:36 AM

Hi,

I'm developing an application with the Telerik WPF controls and I'm reading a lot of your documentation pages (half a day). 
Every few seconds this ninja animation 'Is this article helpful' question is flying in on the right side.

Maybe it is fun and it is cool for you to develop this animiation with this ninjy, but it is not following any UX pattern.
It is making me crazy!

Please remove it!
I'm not able to work with your documentation as long as you bother me with that.
And I think nobody is using this kind of feedback tool.

So remove it.

Best regards and thanks

Dirk

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Kaloyan
Telerik team
answered on 31 Aug 2022, 10:59 AM

Hi Dirk,

I am sorry to hear that our documentation feedback form is causing such disruption in your day to day job with our products. As there is already an opened forum thread on this matter, with more details about how it works and why we have the feedback form, I would suggest checking it out and continuing our conversation there.

However, I am happy to say that due to your and other users feedback, we already applied changes to the user experience in the documentation and the feedback form will now pop out way later than before. To be precise, instead of the 15 seconds before, the ninja will pop out after 100 seconds, which is somewhere at the end of the average time on page for our documentation pages. I hope that this will prevent the frustration on your side and you will be able to continue with your work without further annoyance. If this is not the case, please let us know so that we can continue adjusting the experience.

Regards,
Kaloyan
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Dirk
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Kaloyan
Telerik team
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