5 Answers, 1 is accepted
First I will describe a method that I believe is best for testing. No need of 3rd parties involved, then I will try to guess why you are experiencing this problem.
We have not fully explored the possibility of distribution for testing but it is in our backlog.
You will need to create an Ad-Hoc distribution provision. I assume you are already building with one if you are distributing to users. If you go and build in Mist with that distribution provision, a QR code is generated. If you scan it with QR code scanning app, iOS should offer you to install the app on the device. (As long your application identifier matches the App Id of your Ad-Hoc provision. Read here more about this.)
What I suggest is to right click the QR code, "Copy Image URL." and send this image to your testers. Tell them to scan it from their PC/Tablet monitors. Once they have the app installed they can update to latest content through three-finger hold on the screen. This will get your latest changes from Icenium Cloud Services.
They can also just rescan the QR code.
Now I am not sure exactly why your testers are experiencing this problem. What I can think of is that they might not be uninstalling your app as you have told them. If they do not do that your app will be loaded from the application documents folder (so that LiveSync can work.) Just tell them to hold three fingers on the screen and they will get your latest content.
(NOTE!: If you change something like an Icon, or add a plugin, you will need to distribute a fresh build of your app.)
I hope this helps.
Evgeni "Zammy" Petrov
the Telerik team
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They can either delete the app and then install it again, or they can update it using three finger touch gesture.
I want to mention again that if you change something that needs a new build (change icon, add a splash screen, change orientation changes) you will need a new build. Three-finger LiveSync updates only the content (HTML, CSS and JavaScript) of the application.
Evgeni "Zammy" Petrov
the Telerik team
Share feedback and vote for features on our Feedback Portal.
Want some Kendo UI online training - head over to Pluralsight.