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[Solved] Mac user unable to show file dialog (Errors)

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Jamest asked on 09 Apr 2010, 03:31 PM

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Hello all,
I am wondering if anyone else has had issues with Mac users and showfile dialog. I am at a loss as I don't have a Mac to debug against. The user before would click the browse button and nothing would occur. So upon entering I try programmatically calling the show file dialog and get this error (see image). Any suggestions? Interestingly enough I had the user try the demo version on the site and the file dialog did appear.

    
                 <telerikNavigation:RadWindow x:Name="windowUploadFiles" WindowStartupLocation="CenterOwner"  MaxHeight="800" Header="Upload Content" PreviewClosed="windowUploadFiles_PreviewClosed" Closed="windowUploadFiles_Closed" d:IsHidden="True">  
        
                        <ScrollViewer VerticalScrollBarVisibility="Auto"  telerik:ScrollViewerExtensions.EnableMouseWheel="True">  
        
                            <Grid> 
        
                                <Grid.RowDefinitions> 
        
                                    <RowDefinition Height="Auto"/>  
        
                                </Grid.RowDefinitions> 
        
                                <Grid.ColumnDefinitions> 
        
                                    <ColumnDefinition/> 
        
                                    <ColumnDefinition/> 
        
                                </Grid.ColumnDefinitions> 
        
                                <Border  Grid.ColumnSpan="2"  BorderBrush="DarkBlue" CornerRadius="5"  VerticalAlignment="Top" BorderThickness="1" Background="{StaticResource PanelBackground}">  
        
                                    <Grid Margin="10">  
        
                                        <Grid.RowDefinitions> 
        
                                            <RowDefinition Height="*"/>  
        
                                            <RowDefinition Height="Auto"/>  
        
                                        </Grid.RowDefinitions> 
        
                                        <TextBlock TextWrapping="Wrap" Width="400" FontWeight="Bold" FontSize="12"><Run Text="Browse to select your files and click upload to start the importing process."/></TextBlock> 
        
                                        <telerikInput:RadUpload Grid.Row="1" 
        
                                            x:Name="RadUpload1"    
        
                                            IsAutomaticUpload="False" 
        
                                            OverwriteExistingFiles="True"   
        
                                            HorizontalAlignment="Stretch" 
        
                                            HorizontalContentAlignment="Right"    
        
                                            VerticalAlignment="Top" 
        
                                            FileUploaded="RadUpload1_FileUploaded" 
        
                                            FilesSelected="RadUpload1_FilesSelected" 
        
                                            UploadFinished="RadUpload1_UploadFinished" 
        
                                            FileCountExceeded="RadUpload1_FileCountExceeded" 
        
                                            FileTooLarge="RadUpload1_FileTooLarge" 
        
                                            FileUploadFailed="RadUpload1_FileUploadFailed" 
        
                                            UploadSizeExceeded="RadUpload1_UploadSizeExceeded" 
        
                                            IsMultiselect="True" 
        
                                            UploadCanceled="RadUpload1_UploadCanceled"   
        
                                            /> 
        
                                    </Grid> 
        
                                </Border> 
        
                                <StackPanel x:Name="spLoadingUploader" Grid.RowSpan="1" Grid.ColumnSpan="2" Visibility="Collapsed" > 
        
                                    <StackPanel.Resources> 
        
                                        <Storyboard x:Name="sbLoadingUploader">  
        
                                            <ColorAnimation Storyboard.TargetName="mySolidColorBrushUploader" 
        
                                                         Storyboard.TargetProperty="Color"   
        
                                                         From="#DDF0F0F0" To="#88AAAAFF" Duration="0:0:2" AutoReverse="True" RepeatBehavior="Forever" /> 
        
                                        </Storyboard> 
        
                                    </StackPanel.Resources> 
        
                                    <StackPanel.Background> 
        
                                        <SolidColorBrush x:Name="mySolidColorBrushUploader" Color="#DDF0F0F0" /> 
        
                                    </StackPanel.Background> 
        
                                    <TextBlock x:Name="tb_Uploader_LoadingMessage" Text="Please Wait While Processing Files..." HorizontalAlignment="Center" TextWrapping="Wrap" VerticalAlignment="Center" FontWeight="Bold" FontFamily="Portable User Interface" FontSize="16" Margin="0,50,0,0">  
        
                                                <TextBlock.Foreground> 
        
                                                    <LinearGradientBrush EndPoint="0.5,1" StartPoint="0.5,0">  
        
                                                        <GradientStop Color="#FF000000"/>  
        
                                                        <GradientStop Color="#FF154AF2" Offset="1"/>  
        
                                                    </LinearGradientBrush> 
        
                                                </TextBlock.Foreground></TextBlock>  
        
                                </StackPanel> 
        
                            </Grid> 
        
                        </ScrollViewer> 
        
                    </telerikNavigation:RadWindow>

    
                                    RadUpload1.SetInitialUIState();  
        
                                    this.cUploadFileNames = new ObservableCollection<string>();          
        
                                    double serverVer = 0;   
        
                                    string filter =   "All Files(*.*)|*.*;|Power Point Files|*.pptx;*.ppt;*.potx;*.pot;|Word Files|*.docx;*.doc;|Excel Files|*.xlsx;*.xls;|PDF Files|*.pdf;|Flash Files|*.swf;";  
        
                                    RadUpload1.Filter = filter;  
        
                                    RadUpload1.FilterIndex = 1;  
        
                                    RadUpload1.UploadServiceUrl = WCF.cBaseDirectory + "/RadUploadHandler.ashx";  
        
                                    RadUpload1.TargetFolder = "temp";  
        
                                    RadUpload1.Items.Clear();  
        
                                    windowUploadFiles.Show();  
        
                                    windowUploadFiles.TopOffset = -150d;  
        
                                    windowUploadFiles.WindowState = WindowState.Normal;  
        
                                    RadUpload1.ShowFileDialog();

7 Answers, 1 is accepted

answered on 15 Apr 2010, 07:06 PM

mac-error.png

Vladislav,
    Thank you so much for looking into this for me. I look forward to a resolution, and my client forwarded this to me. Maybe of some help.
   Cheers,
             Jordan

Accepted

answered on 28 May 2010, 11:20 AM

Hello Ender,

We recently found the cause of this problem. It seems that there was a problem with previous version of the Silverlight plug-in for Safari. We have tested this issue with the latest Silverlight plug-in (version 4.0.50401.0) and it works properly.
Can we ask you to try your project with this (latest) Silverlight plug-in installed on the Mac and let us know if you still encounter this problem?

Thank you for your cooperation.

Sincerely yours,
Vladislav
the Telerik team

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