I'm truly sorry to hear about your disappointment.
Looking at your Telerik account, I can see two support tickets. One was submitted for Telerik Reporting last week and one of my colleagues responded about 10 hours after receipt, and the other one was submitted a couple of hours ago and I followed-up in it just now.
It is possible that for some technical reason you are not receiving notifications for our messages and/or seeing them under your Telerik account: https://www.telerik.com/account/support-tickets/my-support-tickets
. If that is the case, I would appreciate more details about your environment - OS and browser version, the email client you are using, as well as anything else you feel may be relevant.
In case you have submitted your question under a different account, please let me know the email address so I can have a look. It is of top-most importance for us to ensure our customers are successful with our products, so I'll be glad to hear your thoughts on what can be improved in our online documentation, as well as support service.
Looking forward to your reply.
Technical Support Manager