Installer doesn't finds the framework

[Thomas B]

Hello

We just can't install JustCode. The installer doesn't seems to be able to find the .net framework.
We are on Windows 7 (x32), so the framework 3.5 SP1 has to be installed... right ?
Windows Update doesn't find any update, and Visual Studio doesn't tells me if I have the SP1 or not.
I have installed the framework 4, but it doesn't change anything.

See files attached for details.

It's the 2010.2.713 version

Thanks for your help.

[Ivo Bratoev]

Hello Broust Thomas,

It seems that you have .NET 3.5 but not the Service Pack. You can install the service pack from here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en

Best wishes,
Ivo Bratoev
the Telerik team

[Thomas B]

Hello

I already tried to install this package, but it never starts, on any Windows7 computer (be it at work or at home).
And it's not very surprising, considering that the SP1 is already installed on Windows 7, even though it doesn't explicitly says so :

http://windows7forums.com/windows-7-programming-scripting/8160-install-net-framework-3-5-sp1-windows-7-a.html
[As was mentioned, .Net 3.5 SP1 is already installed, it's the standard for W7.]

http://blogs.windowsclient.net/rob_relyea/archive/2009/07/22/windows-7-is-final-and-includes-net-3-5sp1.aspx
[For those of you WPF developers out there...it is exciting to see .NET 3.5sp1 ship as part of Windows 7!]

http://geekswithblogs.net/ranganh/archive/2009/09/24/.net-3.5-sp1-now-available-as-a-windows-feature-in.aspx
[I then realized that .NET 3.5 SP1 is now available in Windows Features under “Control Panel – Programs – Turn Windows Features on or off”.]
(And yes, I have enabled the feature.)

We installed (and are using) RadControls for ASP.Net AJAX and Telerik Reporting just fine. I don't know if those two need the SP1, but they work great.

Thanks for your help !

[Thomas B]

Any update on my problem ?

[Ivo Bratoev]

Hi Thomas B,

I apologize for the late response.
We haven't seen before this problem and most probably it is something particular with your windows configuration. In the Visual Studio 2008 About Dialog there should be written that you have .NET 3.5 SP1 installed. So I guess Visual Studio and JustCode does not recognize it for some reason.
To continue investigating the issue I will need some help from your side. Can you run the installer using these parameters: "JustCode.msi  /l*v JustCode.log". This will create a JustCode.log file. Please send it to us so we can investigate it.
Just a wild guess - do you use an administrator account in windows? If no can you try running the installer as admin.

Best wishes,
Ivo Bratoev
the Telerik team

[Thomas B]

Hello

I opened a bug report (ID 341140), with the log file attached.
Yes, we are on administrators accounts. We even tried to install it in compatibility mode.

Thanks

[Ivo Bratoev]

Hi Thomas B,

I successfully received the logs. From them it is clear that our installer does not detect .NET 3.5 SP1. After some research I found that we have seen a similar issue before in another product. Let's verify that this is the same issue:
1. Go to the "Turn Windows features on or off" dialog, as shown on the attached screenshot, and verify that the .NET 3.5 SP1 feature is on. If it is not - turn it on, restart and run the installer again.
2. Can you check the value of the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5\SP. If the value of the key is 0 go to step 3, otherwise please send me a screenshot of the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5\

3. If the SP value is 0 then it seems that this problem is the same as the one we have seen before. This key should reflect the version of the .NET 3.5 and if it says 0 and you have SP1, then there is something wrong. At this point there are 2 possible solutions to the problem:

• Correct the SP registry value, so it reflects your installed service pack status (1 in your case).

• Repair your OS using the Windows 7 CD

I hope this will help you fix the problem. Please write us back if this fixes the issue of if you have any additional questions.

Kind regards,

Ivo Bratoev
the Telerik team

[Thomas B]

Hi

Thanks for the help ! Modifying the registry key successfuly resolved the problem.

Thanks !