Icenium Graphite is not getting start

[Leon]

Hi,
I am not able to start Graphite from last 2 days.
I've checked logs and it says following:

[2014-01-20 12:43:00.170] Log (Exception,High): System.ComponentModel.Composition.CompositionException: The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information.

1) Root element is missing.

Resulting in: Root element is missing. (C:\Users\pci18\AppData\Local\Apps\2.0\Data\LV59QBK7.5GA\PC9VDYGY.DLZ\icen..tion_1dcf05cf98ac3011_07dd.0003_3a52314ed15bcb24\Data\2013.3.1219.1\user.config)

Resulting in: Configuration system failed to initialize

Resulting in: An exception occurred while trying to create an instance of type 'Telerik.BlackDragon.Client.Shell.MainWindow'.

Resulting in: Cannot activate part 'Telerik.BlackDragon.Client.Shell.MainWindow'.
Element: Telerik.BlackDragon.Client.Shell.MainWindow -->  Telerik.BlackDragon.Client.Shell.MainWindow -->  AssemblyCatalog (Assembly="Icenium.Graphite, Version=2013.3.1219.1, Culture=neutral, PublicKeyToken=28c6af4ce7dade13")

Resulting in: Cannot get export 'Telerik.BlackDragon.Client.Shell.MainWindow (ContractName="Telerik.BlackDragon.Client.Shell.MainWindow")' from part 'Telerik.BlackDragon.Client.Shell.MainWindow'.
Element: Telerik.BlackDragon.Client.Shell.MainWindow (ContractName="Telerik.BlackDragon.Client.Shell.MainWindow") -->  Telerik.BlackDragon.Client.Shell.MainWindow -->  AssemblyCatalog (Assembly="Icenium.Graphite, Version=2013.3.1219.1, Culture=neutral, PublicKeyToken=28c6af4ce7dade13")

   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(ImportEngine engine, ComposablePart part, ExportDefinition definition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart part, ExportDefinition export, Boolean isSharedPart)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get_Value()
   at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[T](Export export)
   at System.ComponentModel.Composition.Hosting.ExportProvider.GetExportedValueCore[T](String contractName, ImportCardinality cardinality)
   at Telerik.BlackDragon.Client.Shell.BlackDragonBootstrapper.ShowMainWindow()
   at Telerik.BlackDragon.Client.Shell.BlackDragonBootstrapper.InitializeShell()
   at Telerik.BlackDragon.Client.Shell.ShellBootstrapper.Run()
   at Telerik.BlackDragon.Client.Shell.App.Application_Startup(Object sender, StartupEventArgs e)
   at System.Windows.Application.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

Please help me out.

Thank you

[Steve]

Hi Leon,

As far as we understand, you were using Graphite successfully for quite some time now, can you elaborate how did the problem occur? What has changed on your end for this problem to surface? Have you tried closing Graphite, making sure there is no Icenium.Graphite.exe process running in the background and starting it again? You can also try to wipe clean the Graphite installation:

1. Close all Icenium Graphite instances. Open the Task Manager and make sure that there are no running processes with the name Icenium.Graphite.exe. If there is - kill it.
2. Uninstall Graphite.
3. Delete all contents in the %localappdata%\Temp\IceDeviceSimulator folder.
4. Delete all contents in the  %localappdata%\Telerik\BlackDragon\ folder.
5. Delete all contents in the  %localappdata%\Apps\2.0 folder.
6. Re-install Graphite.

If the problem persists, in order to help you further, we would need the following information:

• Session logs from FiddlerCap (with the Decrypt HTTPS Traffic option enabled). Start it prior Graphite and save the HTTP requests to disk. Zip the sessions and upload it to this ticket.
• Windows event logs: are there any Graphite related errors once the problem occurs? You can save the relevant event log entries, zip and upload those as well.

Regards,
Steve
Telerik
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[Leon]

Hi, Steve
After doing wipe clean its working properly now.
Thank you.