Error on radrichtextbox

4 posts, 0 answers
  1. Kiran
    Kiran avatar
    17 posts
    Member since:
    Jun 2011

    Posted 06 Apr 2012 Link to this post


        I am using radrichtextbox for creating document in my project. Wherein I drag n drop some object from treeview.
        And after configuring them, I save it to database. You can refer screenshot for actual understanding.
       While saving save service is getting called and after saving there is another sarvice call to load same document back.
       While loading document back I get following error at Application_UnhandledException :

        at Telerik.Windows.Documents.UI.DocumentPresenterBase.ChangeVerticalScrollOffset(Double newValue)
       at Telerik.Windows.Documents.UI.DocumentPresenterBase.dragTimer_Tick(Object sender, EventArgs e)
       at MS.Internal.CoreInvokeHandler.InvokeEventHandler(Int32 typeIndex, Delegate handlerDelegate, Object sender, Object args)
       at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, Int32 actualArgsTypeIndex, String eventName)

    Please, help me in this case.

    Thanks in advance.
    Kiran Ghanwat
  2. Iva Toteva
    Iva Toteva avatar
    1319 posts

    Posted 10 Apr 2012 Link to this post

    Hi Kiran,

    Thank you for getting to us about this issue. You are the second person to report a similar problem. Unfortunately, so far we have not been able to reproduce it.

    In that regard, we would appreciate it if you could isolate the issue in a sample project and attach it to a support ticket.

    Looking forward to your reply.

    Iva Toteva
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

  3. Edward
    Edward avatar
    84 posts
    Member since:
    Feb 2011

    Posted 19 Apr 2012 Link to this post

    I am having the same issue.  A service is called to save, then after that is done another service is called to do load the new value.  The text is bound to a TxtDataProvider.

    It seems to happen only when a vertical scroll bar is present, and even then chance of it happening is like < 2%.
  4. Vasil
    Vasil avatar
    124 posts

    Posted 21 Apr 2012 Link to this post

    Hi Edward,

    Unfortunately we are still not able to reproduce the issue. The steps to reproduce provided in your support ticket helped us to clarify the scenario, but did not result in an application crash. Can you try to isolate the problem in a separate project and send it to us for further investigation?

    Looking forward for your response.

    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

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