Error on InitializeComponent()

[Josh]

Some of my users are receiving the error below when my app tries to display the RadBook. However, for many users (including myself), the RadBook displays fine every time and operates with great performance.   Line 16 refers to the RadBook tag in my XAML.

Has anyone seen this before?  The operating system and browser don't seem to make a difference, but maybe the Silverlight version?

Any help is greatly appreciated!!

Thanks,
Josh

Message: Unhandled Error in Silverlight Application 1001 An error has occurred. [Line: 16 Position: 187]   at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
   at MyBookie_Facebook.cwSportsbook.InitializeComponent()
   at MyBookie_Facebook.cwSportsbook..ctor()
   at MyBookie_Facebook.MainPage.btnSportsbook_MouseLeftButtonUp(Object sender, MouseButtonEventArgs e)
   at System.Windows.CoreInvokeHandler.InvokeEventHandler(Int32 typeIndex, Delegate handlerDelegate, Object sender, Object args)
   at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, String eventName)

[Petar Mladenov]

Hi Josh,

We are unable to reproduce such issue in our environment. We would highly appreciate if you send us a sample demonstrating this exception so that we can investigate in depth. Thank you in advance for your cooperation.

Kind regards,
Petar Mladenov
the Telerik team

[Josh]

Hi Peter, 

The issue was that some users did not have a new enough version of Silverlight.  I updated the app to require Silverlight 4 and everything works fine.

What specific version of Silverlight does the RadBook require?  I was unable to find this information.


Thanks,

Josh

[Petar Mladenov]

Hello Josh,

You can use both DLLs for Silverlight 3 and Silverlight 4 till Q2 2010. From Q2 2010 we don`t support Silverlight 3 anymore. Hope this info helps you.

All the best,
Petar Mladenov
the Telerik team