Error installing JustTrace_2011.2.901_DEV

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  1. PLM
    PLM avatar
    1 posts
    Member since:
    Jul 2011

    Posted 05 Nov 2011 Link to this post

    I get a FatalErrorTelerik. Return value 2 when trying to install JustTrace_2011.2.901_DEV.msi on a Windows XP SP3 O/S. I am running as an administrator.

    I see in the installation log file that Access is denied when InstallerCustomCommands.CustomActions.RegisterCommandServer(Session session) runs.

    Is there anything I am missing?

    Thanks in advance

    Here part of the the installation log:

    MSI (s) (78:4C) [08:44:28:383]: Created Custom Action Server with PID 7560 (0x1D88).
    MSI (s) (78:70) [08:44:28:414]: Running as a service.
    MSI (s) (78:70) [08:44:28:430]: Hello, I'm your 32bit Elevated custom action server.
    SFXCA: Extracting custom action to temporary directory: C:\WINNT\Installer\MSI56D.tmp-\
    SFXCA: Binding to CLR version v2.0.50727
    Calling custom action InstallerCustomCommands!InstallerCustomCommands.CustomActions.CleanWMIRepository
    MSI (s) (78:FC) [08:44:28:727]: Executing op: ActionStart(Name=RegisterCommandServer,,)
    MSI (s) (78:FC) [08:44:28:727]: Executing op: CustomActionSchedule(Action=RegisterCommandServer,ActionType=3073,Source=BinaryData,Target=RegisterCommandServer,CustomActionData=InstallFolder=C:\Program Files\Telerik\JustTrace\Libraries\)
    MSI (s) (78:94) [08:44:28:742]: Invoking remote custom action. DLL: C:\WINNT\Installer\MSI56E.tmp, Entrypoint: RegisterCommandServer
    SFXCA: Extracting custom action to temporary directory: C:\WINNT\Installer\MSI56E.tmp-\
    SFXCA: Binding to CLR version v2.0.50727
    Calling custom action InstallerCustomCommands!InstallerCustomCommands.CustomActions.RegisterCommandServer
    Folder found in session: C:\Program Files\Telerik\JustTrace\Libraries\
    Registrating x86 CommandServer
    Access is denied
       at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
       at System.Diagnostics.Process.Start()
       at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
       at InstallerCustomCommands.CustomActions.RegisterCommandServer(Session session)
    Action ended 8:44:28: InstallFinalize. Return value 3.

  2. Todor
    Todor avatar
    63 posts

    Posted 07 Nov 2011 Link to this post

    Hello Pierre,

    Sometimes anti-virus programs keep executable files locked while scanning them, which interferes with the installation process. Please, try temporarily switching your AV program off while installing JustTrace.
    Let us know if that solved your issue.

    the Telerik team

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