Error 503 after installation

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2 posts, 1 answers
  1. Alan Brown
    Alan Brown avatar
    4 posts
    Member since:
    Oct 2004

    Posted 02 Dec 2010 Link to this post

    We have installed TeamPulse on a Windows 2008 Standard Edition server that also hosts Microsoft Exchange.

    After installation when we try to access the site an HTML Error 503 is generated. Also, in the event log the following errors are generated:

    Log Name:      System
    Source:        Microsoft-Windows-WAS
    Date:          02/12/2010 17:15:50
    Event ID:      5139
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Description:
    A listener channel for protocol 'http' in worker process '16176' serving application pool 'TeamPulse_APP_POOL' reported a listener channel failure.  The data field contains the error number.

    Any attempt to re-start the application pool fails.

    We are really keen to get this software working as our development strategy depends on having an operation Agile database. Can you please help?
  2.
  3. Answer
    Robert Régnier
    Admin
    Robert Régnier avatar
    1 posts

    Posted 03 Dec 2010 Link to this post

    Hello Alan Brown,

     

     After examining the error you've provided I have a few things for you to look into.  To start this may be a conflict between the 32-bit application pool and IIS7 being set to only allow for 64-bit.  These blog post detailwhat might be done to configure IIS7 properly to enable 32-bit applications.

    http://blogs.msdn.com/b/carloc/archive/2009/02/04/service-unavailable-in-iis7-with-32-bit-application-pool.aspx
    http://tech.avivo.si/2009/07/a-listener-channel-for-protocol-http-in-worker-process-serving-application-pool-defaultapppool-reported-a-listener-channel-failure/

    Also please ensure that the identity on the application pool is a valid one.

    Please investigate these avenues and let us know if you managed to resolve the issue.

    Regards,
    Robert Régnier
    the Telerik team
    Check out what's new in Telerik's TeamPulse Q3 2010 on Telerik TV
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