Can't connect iOS 11 to Telerik AppBuilder for windows

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25 posts, 0 answers
  1. Rolf
    Rolf avatar
    12 posts
    Member since:
    Feb 2008

    Posted 21 Sep 2017 Link to this post

    Hi there,

    I am trying to connect my iPhone with iOS 11 to telerik App Builder for windows.
    However the device is not showing up.

    The phone is added tot the provisioning file.
    I was using the newest version of iTunes (12.7) but this version does not allow you to install apps anymore.
    So I thought this might be the issue. So I also tried with iTunes 12.6.0.95 but this does not work either.

    I also checked the safari settings and those looked normal as well.

    Best

     

  2. Otto
    Otto avatar
    4 posts
    Member since:
    Dec 2014

    Posted 21 Sep 2017 Link to this post

    Opened a ticket. Windows Client / Visual Studio is not working with iOS 11. No device.

    The AppBuild RC (which is in my option not as good as the windows client, no dark theme, bad code format, etc.) shows the iPhone, but is also unable to deploy. =>
    2017-09-21 14:38:25.777] Build solution finished: Creative Concept
    [2017-09-21 14:38:25.831] Deploy application started: app.ipa
    [2017-09-21 14:38:48.604] Deploy failed: connect ETIMEDOUT 52.216.83.32:443
    [2017-09-21 14:38:54.884] Synced all files to the application package on iPhone.

    The downloaded debug IPA ipa can be deployed with Xcode. So it's not the iPhone or iOS 11 that
    has a problem. Livesync takes up to 10 Seconds to update index.html

    Seems iOS 11 is not working with all of the App Builder Clients 100%.

    Attach Debugger is gone to. Running Apps not show.

  3. NathanMST
    NathanMST avatar
    13 posts
    Member since:
    Jan 2013

    Posted 21 Sep 2017 Link to this post

    Same problem here.  I updated my device to ios 11 and now I can't build and deploy to it.
  4. Garo
    Admin
    Garo avatar
    156 posts

    Posted 22 Sep 2017 Link to this post

    Hello Rolf, Otto and Nathan,

    We are currently investigating this issue. It appears that in iOS 11 the communication protocol used to detect the device has been modified and this is leading to some unexpected behavior.

    We understand the importance of being able to detect iOS 11 devices in Visual Studio and the Windows client, especially now that iOS 11 is officially release and we hope to have this fixed as soon as possible. We apologize for any inconvenience caused by this.

    I will update this forum thread once we have obtained any additional information on this subject.

    Regards,
    Garo
    Progress Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  5. NathanMST
    NathanMST avatar
    13 posts
    Member since:
    Jan 2013

    Posted 25 Sep 2017 in reply to Garo Link to this post

    It's been 3 days, any progress?
  6. Christian
    Christian avatar
    2 posts
    Member since:
    Jun 2017

    Posted 27 Sep 2017 Link to this post

    I have the same problem :(
  7. Anton Dobrev
    Admin
    Anton Dobrev avatar
    609 posts

    Posted 28 Sep 2017 Link to this post

    Just a quick update on the subject. 

    The fix for the issue is implemented and streamlined into the next phases of the release procedure. We will try to release it with higher priority. On the behalf of the whole team I would like to offer any apologies this issue may have caused. 

    You should also be able to deploy your app via iTunes. Note that Apple has changed the way apps are deployed to test devices via iTunes and now you have to drag and drop the IPA file over the Devices panel in iTunes (which appears after the device is connected and recognized by iTunes).

    An alternative approach in Telerik Platform may be to use the Telerik AppBuilder CLI.  

    Regards,
    Anton Dobrev
    Progress Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  8. Brandon Peterson
    Brandon Peterson avatar
    50 posts
    Member since:
    May 2007

    Posted 28 Sep 2017 Link to this post

    Is "higher priority" this week? Or early next?

    Can't debug on the device or even watch log output either without this - pretty major impediment to development.

  9. Anton Dobrev
    Admin
    Anton Dobrev avatar
    609 posts

    Posted 29 Sep 2017 Link to this post

    @Brandon

    At the time of the last update we did not have any more exact time-frame.

    At the current stage I can confirm that the fix is advancing in the release pipeline. Mainly due to a higher potential of regressions, however, we expect it to be released as early as possible at the beginning of the next week. 

    Allow me also to reiterate our willingness to resolve this in a reasonable timeframe without sacrificing the stability of the product and to express our apologies for any inconvenience this may have caused. 

    Please let me know should you have further questions or considerations. 

    Regards,
    Anton Dobrev
    Progress Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  10. Marcus
    Marcus avatar
    30 posts
    Member since:
    Jul 2012

    Posted 02 Oct 2017 Link to this post

    Should this be resolved with todays Update for the Visual Studio Plugin? Because it is not - i am still facing the Issue that miy ios 11 Device is not recognized by the plugin.

  11. Stefhan Holmgren
    Stefhan Holmgren avatar
    1 posts
    Member since:
    Nov 2016

    Posted 02 Oct 2017 Link to this post

    Our iOS development has also stalled for a couple of days because of this problem. But for me, after todays update, the device with iOS 11.0.1 is now finally recognized in Visual Studio 2017, and I am able to deploy app to the device. Project LiveSync is also working. Unfortunately, the app is not available/showing up for debug. So some progress has been made.

     

    On a side note, with the newest version of iTunes, I am not able to drag/drop the IPA file (over the devices panel). Nothing happens when performing this action.

  12. Otto
    Otto avatar
    4 posts
    Member since:
    Dec 2014

    Posted 03 Oct 2017 in reply to Stefhan Holmgren Link to this post

    https://apple.stackexchange.com/questions/298620/how-do-i-manually-install-an-app-in-itunes-12-7

    notice the checkbox on options for manual sync. this might get it for you to work.

  13. Marcus
    Marcus avatar
    30 posts
    Member since:
    Jul 2012

    Posted 03 Oct 2017 Link to this post

    Our workaround currently is submitting the app via testflight for the Itunes-Connect-User, this lets us test the ios apps without livesync - at least it is working somehow.

    I hope the Telerik Guys will fix this issue soon. 

     

  14. Marcus
    Marcus avatar
    30 posts
    Member since:
    Jul 2012

    Posted 04 Oct 2017 Link to this post

    Any answer from the TelerikGuys here? This problem now is persistent over a week. You should really fix this or at least communicate with us?!? The current state is not acceptable.

  15. Garo
    Admin
    Garo avatar
    156 posts

    Posted 04 Oct 2017 Link to this post

    Hello Marcus,

    I am not sure if I understand what is the exact issue that you are facing.

    The issue about detecting iOS 11 devices when you Build and Deploy your app was resolved in our latest release (released on Monday) and you should not experience it anymore. You mention LiveSync in your post, perhaps the issue is that the device is detected in VS but you cannot LiveSync changes made to your code? Please, let us know what is the exact issue that you experience so we can investigate this further.

    Unfortunately, debugging apps deployed on an iOS 11 device is currently not possible. We are still investigating what is causing this issue and will let you know as soon as we have any additional information.

    Regards,
    Garo
    Progress Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  16. Marcus
    Marcus avatar
    30 posts
    Member since:
    Jul 2012

    Posted 04 Oct 2017 Link to this post

    Hello Garo,

     

    unfortunately, i cannot confirm that the issue about detecting the device in Visual Studio for Build and Deploy is resolved with your new release. The device is not shown in the Build and Deploy Screen nor within the Output-Log of Visual Studio.  Your release did not fix this problem. Tested this on 2 Machines, both are running Visual Studio 2015. Appears only with Devices which are running IOS 11 (Ipad 2 mini for example). Debugging isn't working as well.

    Regarding your answer this sound like there will be no fix for debugging on IOS-Devices before the next release?  

  17. Garo
    Admin
    Garo avatar
    156 posts

    Posted 05 Oct 2017 Link to this post

    Hello Marcus,

    I am sorry to hear that you are still experiencing an issue with detecting devices for Build and Deploy. Can you please tell me if you are using the latest version of iTunes and can you detect the devices successfully in there?

    Regarding the iOS 11 debugging, we are aware how critical this issue is for our users and we plan to release a hotfix as soon as we are able to resolve the issue.

    Regards,
    Garo
    Progress Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  18. Rolf
    Rolf avatar
    12 posts
    Member since:
    Feb 2008

    Posted 06 Nov 2017 in reply to Garo Link to this post

    Hi Garo,

    You wrote: "Unfortunately, debugging apps deployed on an iOS 11 device is currently
    not possible. We are still investigating what is causing this issue and
    will let you know as soon as we have any additional information."

    I was wondering how you are doing on this issue.
    I really need the debug function to work.
    I saw that Safari had some changes as well in iOS 11. Should I change some settings there?

  19. Antonio
    Antonio avatar
    3 posts
    Member since:
    Jun 2013

    Posted 09 Nov 2017 Link to this post

    Hi,

    I need iOS11 debugging to deliver a fix to a client, and not having any updates on the issue in over a month is worrying.

  20. Garo
    Admin
    Garo avatar
    156 posts

    Posted 09 Nov 2017 Link to this post

    Hello Rolf and Antonio,

    You should no longer be experiencing this issue in all AppBuilder clients. Can you please tell me if you are using the latest version of iTunes because it is required to debug iOS 11 devices? If the above is not helpful, I would ask you to share additional information about the issue:

    1) Which AppBuilder client do you use - the extension for Visual Studio, the Windows client or the CLI?
    2) If you are using the extension for Visual Studio, what version of VS do you use (2013, 2015 or 2017) and are you using the VS debugger or the AppBuilder debugger?
    3) What is the exact iOS version of your testing device?

    Regards,
    Garo
    Progress Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  21. Marcus
    Marcus avatar
    30 posts
    Member since:
    Jul 2012

    Posted 12 Nov 2017 Link to this post

    That's it, if it is not working now - telerik will never fix it since the platform is beeing retired - I remember a blog post where it states that you should work with "reliable software" like the one from the telerik guys - looks like this is what Zhou get when you trust a nyoung company like progress telerik. I would never turn to native script since this might be retired as well in 2-3 years...

     

  22. Antonio
    Antonio avatar
    3 posts
    Member since:
    Jun 2013

    Posted 13 Nov 2017 in reply to Garo Link to this post

    Windows client, iOS 11.1.1. Device shows up in client, but no debuggable applications.
  23. Rolf
    Rolf avatar
    12 posts
    Member since:
    Feb 2008

    Posted 13 Nov 2017 Link to this post

    I can deploy the app to iOS11 but can not debug the app in the app builder.
  24. Garo
    Admin
    Garo avatar
    156 posts

    Posted 15 Nov 2017 Link to this post

    Hello,

    We were able to reproduce the debugging issue in the Windows client and we are currently investigating. Please, have in mind that even with the discontinuation of Telerik Platform we are still going to provided fixes for critical issues. The debugging in the Windows client is one such issue and we hope to have it fixed as soon as possible.

    We have also identified an issue with the Visual Studio 2017 built-in debugger. We are investigating it as well, however, the AppBuilder debugger in VS 2017 is working as expected and is a viable alternative. Thus, we do not consider this issue critical.

    I will update this thread once we have additional information about the issue or a date for the fix.

    Regards,
    Garo
    Progress Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
  25. Garo
    Admin
    Garo avatar
    156 posts

    Posted 21 Nov 2017 Link to this post

    Hello,

    We released a new version of the Windows client and I would ask you to check if the issue is resolved for everyone or you are still experiencing difficulties with the debugging?

    Regards,
    Garo
    Progress Telerik
     

    Visit the Telerik Verified Plugins Marketplace and get the custom Cordova plugin you need, already tweaked to work seamlessly with AppBuilder.

     
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