Fiddler Jam  FAQs


  • What's included in the license/seat?
  • How many licenses/seats do I need?
  • How do I assign users to the purchased licenses/seats?
  • What’s the difference between license holder, manager and a user?
  • Can I install the product on more than one machine?
  • Am I allowed to use the product after the subscription expires?
  • How do I transfer a subscription to another user?


  • How can I purchase a subscription?
  • Can I purchase a subscription for someone else?
  • Can I purchase a subscription through a reseller?
  • How can I find my previous orders?
  • Do you have a refund policy?

    Renewals & Upgrades  

  • How do I renew my subscription?
  • How will I know when a payment is made or how much was paid? Will I get an invoice?
  • Will the Automated Payment System remind me when my card expires?
  • How do I update my payment information?
  • How do I cancel Auto-Renewal?
  • How long does Auto-Renewal continue?
  • How to change the subscription plan from monthly to annual?