Thank you for installing Telerik's products!
Active trial and licensed users are entitled to direct technical support from the engineers who build the product. Don’t forget to activate your license by incorporating a valid license key file into your projects.
Activate your license
Click here to learn more on how to activate and authorize the usage of your Telerik and/or Kendo UI products.
Want to reach us?
To contact us, use the
Ticket Support System in Your Account
(log-in required for access).
Why Use the Ticket System?
Submitting tickets guarantees the fastest and most complete response from us compared to writing in our forums or contacting the sales team. We will get back to you within 72h during your trial (usually much faster) and within 24h once you have a license (Mon-Fri).
When to use the Ticket System?
We offer a number of resources to get you started (forums, documentation, sample applications, etc.), but don’t hesitate to contact us if:
- You are frustrated or have trouble figuring out how to implement a scenario. Don’t give up – we’ll point you in the right direction with code snippets and relevant information
- You are overwhelmed by our documentation and can’t find what you are looking for
- You believe we don’t have a feature you need (most often we have the feature or a very easy workaround to implementing it)
- You’ve found a bug in our products. Please, report it with a ticket.
How to Get the Fastest Response?
Before submitting a ticket, prepare the following information:
- Full version number of the Telerik control or product being used
- Operating system details of your development machine/server
- Browser type and version number (where applicable)
- IDE Edition (Including Service Packs)
- Preferred coding language
Optionally, you can attach a file with your project, so that we can look at your code. We need all of the above information to be able to assist in the quickest and most efficient way. We are dedicated to your success, but don’t take our word for it.