Telerik Support

Deliver More Than Expected®.
From a variety of communication channels including phone and remote assistance
to a selection of online resources, we're here to help you.

Customer
Satisfaction

97% +

More than 97% of our customers are satisfied with the final solution we have provided to their issues.

First Response
Resolution

55% +

We manage to resolve more than 55% of our customer queries with the first reply.

Your success is our success

Save Development Time

Access a wealth of development resources in our award-wining documentation, thousands of scenario and feature oriented demos. Get connected to our vibrant community with over 1.1 million forum posts and 2.8 million members.

Build Beautiful UI

Creating beautiful UI from scratch takes time and effort, which we cannot always afford. Working on complex apps without proper help can be a hustle.

Exceptional support, provided by the same engineers who built the products. Covers every stage of your development process - from initial evaluation to a successful release.

Do you know that your Trial period comes with dedicated technical support?

Check our product offers

Enhanced Technical Support

Get the advice you need, from the people who build the product!

Resolve your issues quickly with our Phone assistance.

Demonstrate an issue in the environment it occurs in using our Remote Web Assistance.

Technology and Product Training

With wide variety of technology and product-focused courses, including .NET, JavaScript and the Telerik and Kendo UI toolkits our Virtual Classroom will help you expand and improve your development skills.

Our Support Packages

Lite Support

Comes with 10 support tickets a year and 72hrs guarantee response time. It’s ideal for application development in a non-production environment without deadlines. You can adopt Telerik components quickly and effectively with our getting started documentation and online demos. There is no limitation to the number of bug reports and feature requests that can be submitted.

10 support tickets a year
72 hrs guarantee response time
Unlimited bug reports and feature requests
Access to online trainings

Priority Support

Designed for developers who work in a production environment with deadlines. It comes with a variety of technology and product-focused courses as well as unlimited number of support tickets with 24hrs guaranteed response time. You can benefit greatly from working with the people who build the products and get their guidance on issues and performance improvements related to our products and tools.

Unlimited support tickets a year
24 hrs guarantee response time
Unlimited bug reports and feature requests
Access to online trainings

Ultimate Support

Ideal for application development in critical production environments or under tight deadlines. Use it to speed up the resolution of your most critical cases and collaborate in real time with the engineers developing the products through phone or screen-sharing.

Severity incident can be escalated to the highest priority in our support queue. To empower you further, we can pre-screen your ticket and let you know in less than 4 hours if the information is sufficient for us to start investigating.

Everything in Priority Support
Ticket Pre-Screening
Issue Escalation
Phone and Remote Web Assistance

See more details about our support plans

Progress Is Pushing the Envelope in Customer Support

Progress won the 2020 “Pushing the Envelope” achievement by the Association of Support Professionals for our customer-centric support features, designed to speed up the resolution of customer inquiries. We are honored to be recognized among the best support websites of 2020 and will continue our dedication to deliver a superb experience.

Finding the Answers You Need is Our Top Priority

Progress was named one of the "Ten Best Support Sites" by the Association of Support Professionals. Our commitment to you is to continue improving your experience across the site and strive to provide you with the information you need in the ways you need it. Read why Telerik Support is considered among the best.

With some small modifications and customization, Telerik UI for Xamarin delivered the native performance we were looking for, saving us months of development time and expense we really did not want to take on.

ELAD MARGALIT CIO, AD.CO.IL

Virtually any JS lib can be imported by Wakanda, and we've successfully imported JQWidget and Wijmo into our product previously, but none were able to provide such quality or variety of open source widgets. Kendo UI Core suite has a large number of excellent controls with a superior overall look and feel, and the coding experience is exceptional.

Ricardo Mello Product Director, Wakanda

Telerik DevCraft has taken our developer experience to the next level, helping us to reduce development time significantly. The solution enables us to adopt agile development practices that accelerate mission-critical projects and enable our team to create innovative new applications for desktop, mobile and web.

Ben Hayat Architect and Senior Software Developer, Micro Intelligence Corp.

Telerik UI for ASP.NET AJAX makes it really easy to create grids and charts with just a few clicks. The results are quick, clean and beautiful. This is exactly what a Web Developer asks for: performance, simplicity, and clean code.

Pierre-Steve Girard Software Developer, Clemex Technologies Inc

Never disappointing, Telerik's stellar support is what makes the license worth its price! You guys do not do enough to make the quality of your support known. I wish that I had gone with you a long time ago, instead of one of your competitors. Would have saved me so much time, money and frustration.

Stacey Thornton Software Developer, Tangent Tabletop Gaming

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