Telerik Support

Deliver More Than Expected®.
From a variety of communication channels including phone and remote assistance
to a selection of online resources, we're here to help you.


97% +

More than 97% of our customers are satisfied with the final solution we have provided to their issues.

First Response

55% +

We manage to resolve more than 55% of our customer queries with the first reply.

Your success is our success

Save Development Time

Access a wealth of development resources in our award-wining documentation, thousands of scenario and feature oriented demos. Get connected to our vibrant community with over 1.1 million forum posts and 2.8 million members.



Build Beautiful UI

Creating beautiful UI from scratch takes time and effort, which we cannot always afford. Working on complex apps without proper help can be a hustle.

Exceptional support, provided by the same engineers who built the products. Covers every stage of your development process - from initial evaluation to a successful release.

Do you know that your Trial period comes with dedicated technical support?

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Enhanced Technical Support

Get the advice you need, from the people who build the product!

Resolve your issues quickly with our Phone assistance.

Demonstrate an issue in the environment it occurs in using our Remote Web Assistance.


Technology and Product Training

With wide variety of technology and product-focused courses, including .NET, JavaScript and the Telerik and Kendo UI toolkits our Virtual Classroom will help you expand and improve your development skills.

Our Support Packages


Lite Support

Comes with 10 support tickets a year and 72hrs guarantee response time. It’s ideal for application development in a non-production environment without deadlines. You can adopt Telerik components quickly and effectively with our getting started documentation and online demos. There is no limitation to the number of bug reports and feature requests that can be submitted.

  • 10 support tickets a year
  • 72 hrs guarantee response time
  • Unlimited bug reports and feature requests
  • Access to online trainings

Priority Support

Designed for developers who work in a production environment with deadlines. It comes with a variety of technology and product-focused courses as well as unlimited number of support tickets with 24hrs guaranteed response time. You can benefit greatly from working with the people who build the products and get their guidance on issues and performance improvements related to our products and tools.

  • Unlimited support tickets a year
  • 24 hrs guarantee response time
  • Unlimited bug reports and feature requests
  • Access to online trainings

Ultimate Support

Ideal for application development in critical production environments or under tight deadlines. Use it to speed up the resolution of your most critical cases and collaborate in real time with the engineers developing the products through phone or screen-sharing.

Severity incident can be escalated to the highest priority in our support queue. To empower you further, we can pre-screen your ticket and let you know in less than 4 hours if the information is sufficient for us to start investigating.

  • Everything in Priority Support
  • Ticket Pre-Screening
  • Issue Escalation
  • Phone and Remote Web Assistance


Greatness—it’s one thing to say you have it, but it means more when others recognize it. Progress Telerik is proud to hold the following industry awards.

Telerik & Kendo UI - .NET & JavaScript UI components - Ten Best Support Sites by the Association of Support Professionals

“Ten Best Support Sites” by the Association of Support Professionals

Telerik has the best support. Absolutely the best.

Shannon Slaton Founder, Slaton, Inc.

Thank you for the legendary best support!

Krzysztof Zimny CEO, ZNF GmbH

My years of experience with the Telerik tech support team has been consistently excellent. Given a solid explanation, they always come back with a useful answer.

Robert Gray President, Matters in Motion, Inc.

Without your help and others in your team I am lost sometimes. And I am happy to see that I chose the best product vendor with really the best customer support.

Thomas Cinatl Owner/Founder , Anariz Gmbh

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