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License Question

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Michael asked on 22 Jan 2013, 09:05 AM

Hello!
I've got the following question about how to correctly license the Testing Framework:
When downloading the Testing Framework, it says it's free, also I don't have to enter any payment information. Now, in the EULA (http://www.telerik.com/community/license-agreement.aspx?pId=691) it says

2. Support and Updates
2.1 Support.
[...]
2.1.2 If You have ten (10) or more Framework Users, You are obligated to purchase dedicated technical support for the Software as provided in http://www.telerik.com/automated-testing-tools/purchase/faqs/free-testing-framework.aspx.

Does this mean, we are obligated to purchase the support package once we have ten users of the Testing Framework, or once we have have ten users *and* require support via the regular support channels?

Thanks, Michael

14 Answers, 1 is accepted

Accepted

answered on 29 Mar 2013, 07:44 PM

Hello Vlad,

With some restrictions, no you do not need to pay anything. This section from the license agreement clarifies the restrictions I am referring to:

2. Support and Updates

2.1 Support.

2.1.1 No dedicated technical support for the Software is included as part of your License if You have nine (9) or less than nine (9) Framework Users. You may, however, elect to purchase a support package as provided in http://www.telerik.com/automated-testing-tools/free-testing-framework.aspx . You are, however, allowed to access the support resources provided by Telerik (documentation, Knowledge Base articles, forums) free of charge.

2.1.2 If You have ten (10) or more Framework Users, You are obligated to purchase dedicated technical support for the Software as provided in http://www.telerik.com/automated-testing-tools/purchase/faqs/free-testing-framework.aspx.

2.2 Updates. Service packs and major version updates are available in accordance with the terms set forth at http://www.telerik.com/automated-testing-tools/purchase/faqs/free-testing-framework.aspx. You may use the resulting upgraded product only in accordance with the terms of this license.

All the best,
Cody
the Telerik team

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answered on 24 Jul 2013, 04:31 PM

Hello Yurii,

Just by posting in this public forum you have already contacted support. We listen to problem/bug reports from all of our users of the Telerik Testing Framework here. We also encourage everyone to create their own feedback items and/or bug reports using our public feedback portal.

The difference a paying customer gets is that for a truly blocking showstopper bugs where all of your test efforts are completely blocked we'll do our best to fix the bug ASAP and provide you with a custom build containing the bug fix. We can't guarantee it for all bugs as it depends on how much code churn is involved for any specific bug. Our free users must wait until we fix the bug and include it in the next public release.

I encourage you to start by creating a new thread with an appropriate title and describe the problem you are running into including as much detail as possible (e.g. HTML app, WPF app, Silverlight app, happens always, happens intermittently, is it browser specific etc.). Once we have identified the issue we'll first look for a work around. If we, the support team, confirm it is a true bug in the product (as opposed to a misunderstand how to correctly use the product) we'll file a bug for our developers to address as they have time to fit it into their development schedule. Here's where our paying customers get priority in scheduling bug fixes.

I hope this answers your questions.

Regards,
Cody
Telerik

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