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Lack of concern and damage

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Let's talk about telerik (the good and the bad)
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Peter Bauer
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Peter Bauer asked on 30 Oct 2006, 02:17 AM
Warning the Q3 2006 install can cause major damage to your computer system.

After installing I can no longer run ANY Microsoft Applications other than MS Visual Studio 2005.  I cannot even uninstall and reinstall Access or Office.   Telerik was made aware of this via private support, but has said this is my problem and has offered no remedies other than to blow away my registry.  That will cause more damage.

I need to know how to undo what telerik has done and only THEY know this.

I have never seen so much damage caused by an install in my 16 years of software development.

There is even evidence in past installs that they had similar problems.

An unhappy develper!

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Vassil Petev
Telerik team
answered on 30 Oct 2006, 12:46 PM
Hello Peter,

Again, we are deeply sorry to hear about your installation problems. Our support staff is working on your problem, and by no means we have abandoned your case. We will nevertheless appreciate your cooperation in resolving this issue - there are several questions we have for you in the support ticket you have opened, so please review them all and reply accordingly. We want to get your system back online just as much as you would.

Did you try the suggestions we offered with our first reply? They will do no harm to your registry, but if you are worried, let us know and we will provide additional information on the  Windows Installer Clean Up Utility. For your reassurance, it is a Microsoft product which has been approved for use on WinXP in cases like yours. You can find additional information on the product here: http://support.microsoft.com/kb/290301 and its documentation.

We would also like to request that we move your support ticket and our investigation to this Forum, so that the telerik community can keep an eye on the problem. This will ensure that do our best in helping you and will provide transparency on the problem. Let me know if this is suitable with you.


Regards,

Vassil Petev
Client Service Director
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Peter Bauer
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answered on 31 Oct 2006, 03:49 AM
Windows Installer Clean Up Utility

gives

Installer Information
===================
Internal Error 2908:
{121634B3-2F4A-11D3-ADA3=00C04F52DD52}


I provided this and more details, but have not been supplied with anything to undo the damage, yet.  Since Friday.
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Peter Bauer
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answered on 31 Oct 2006, 04:02 AM
Telerik said that my problem has not been seen before, Ok.

So, I did a google search for the 2908 error.

Guess what I found:

http://www.telerik.com/community/forums/thread/b311D-dbcec.aspx

Apparently this HAS happened before!  
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Vassil Petev
Telerik team
answered on 31 Oct 2006, 09:02 AM
Are the errors in the other forum the ones that you get, Peter? We never got this information from you, although we requested it on couple of occasions.

At any rate, please expect a more detailed reply in the support ticket.


Yours,
Rob
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Paul
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answered on 19 Feb 2007, 04:37 AM
I am having the same exact problem as described in the original post.

I installed RadControls_Q4_2006_SP1_trial.exe, uninstalled, then tried to reinstall.  I am now met with "Internal Error: 2908" not only in this install file, but others as well.  I also can no longer use any Microsoft applications, excluding MS Visual Studio 2005.

If there is a known fix to this problem I would appreciate a solution.
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Fabio Bastuncci
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answered on 22 Feb 2007, 03:10 PM
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Paul
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answered on 23 Feb 2007, 04:05 AM
I had already found and tried the solutions you mentioned with no luck.  Thanks, though.
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Paul
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answered on 23 Feb 2007, 07:17 AM
I have resolved this issue by completely deleting my user profile off of the domain and recreating it.

This was not the solution I had hoped to use but I had little choice.

I hope in future versions of this installer you find what is causing it.
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Henrik Brinch
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answered on 20 Apr 2007, 07:57 PM
I've also had this problem.   After installing 2006 Q4 SP2, it totally messed up my system!!!!

It is probably too easy to blaim Telerik, as this is most likely Microsoft Windows Installer related... though Telerik should investigate in this.  

This is really a frustrating experience for users, for me personally I've vasted 2 days of valuable development time.

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Kevin
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answered on 20 Apr 2007, 08:17 PM
This might be a problem with the MSI installer and is most probably not directly related to telerik.

In any case, I have found that creating a Restore Point (this is a Windows XP Pro functionality) before installing new software is often a life-saver.

You can read about restore points here:
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
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Craig Bolon
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answered on 05 May 2007, 09:41 AM
May 5, 2007

Contributors to this thread have surfaced problems that mostly seem to be related to MSI, the Microsoft installer. We encountered many of them while trying to install SP1 for VS2005 when the release came last month. After hours of trying, we concluded that it will never install on some of our machines, and we have simply abandoned it. Even when it will work, it needs 6GB or more of system drive space and over an hour on a 3GHz machine. On some machines, installation attempts permanently seized system drive space and corrupted the help system. Now we periodically have to reinstall the MSDN Library, because it loses track of its files.

None of this is Telerik's fault, but it spills over into their work because it messes up their additions to the help system. We hope that Telerik will disconnect itself from the failure-prone MS Help 2 system and return to PDF for help distribution. Telerik should also consider a switch from MSI to InstallShield or another trustworthy tool to automate installation of its program files.

-- Craig Bolon
   Brookline, MA, US
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surfer
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answered on 05 May 2007, 10:30 AM
By the way, from what I see, the installation files are created with InstallShield, but internally InstallShield seems to used the MSI engine for installation. Maybe there is an option to turn it off and use an alternative way?

I also found that Help files take a lot of space and time to install and de-install, so I'm currently using "Custom Install", install only the ASP.NET 2.x package (without ASP.NET 1.x and without ASP.NET 2.x help files) and use the online help system extensively.

Online help seems very well organized and can be easily searched, unlike the Help 2 local files, which are really slow.
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Let's talk about telerik (the good and the bad)
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Peter Bauer
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Vassil Petev
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Peter Bauer
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Paul
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Fabio Bastuncci
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Henrik Brinch
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Kevin
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Craig Bolon
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