HtmlControl.MouseClick() not functioning in Google Chrome

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Joseph
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Joseph asked on 03 Aug 2022, 05:13 PM

I can't reproduce this bug on my local machine - I'm trying to help a remote co-worker - but when they get a Control and run .MouseClick(), the annotation shows a click in the correct location, but nothing happens. We're running the exact same code, with the same versions of Chrome and the Telerik Chrome Extension, but on my end clicks work just fine, and on their end, nothing happens. The strange thing is that typing text is working, just not clicking.

I found out how to enable trace logs and will look through them when I'm able to have my co-worker generate them, and I'll make sure we've got the same version of the Testing Framework itself installed, but other than that I have no idea what could be causing this issue. Some Chrome or Windows setting that I only have on my end that I don't know/have forgotten about?

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Plamen Mitrev
Telerik team
answered on 08 Aug 2022, 06:04 AM

Hello Joseph,

I am sorry to hear about the difference in behavior between you and your co-worker and I will try to help you find out what is causing it. 

You mentioned that the browser and extension versions are the same. How about the Telerik Testing Framework? If that is also the same version, or the issue is reproduced after upgrading, then it must be something in the environment outside of Test Studio. Since this is a real mouse click action, it can be affected by the Windows Display Scaling settings and the text font size on the different Windows machines. Please follow this guideline for troubleshooting potential issues with those settings.

In case the issue persists, please create a new project and try to reproduce it against a publicly accessible application. That way I can explore the code and behavior and advise you further. It would also help, if your co-worker can record a short video of the test execution with annotations turned on and send it over.

I hope the above suggestion and information will be helpful to you.

Regards,
Plamen Mitrev
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Joseph
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Plamen Mitrev
Telerik team
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