Getting Storage Service not reachable n save

[Padmashree]

Hello,

 

I am getting 'Storage Service unreachable popup error message when I tried to save a test. Test saves after clicking on Ok but I am wondering why this popup message.

Screenshot attached

Thanks,

-

Padmashree

 

 

 

 

 

[Padmashree]

Following up on this query. I have Telerik Test Studio tool evaluation demo coming up and really appreciate if I get solution for this popup message.

Thanks,

-

Padmashree

 

 

[Vera]

Hi Padmashree,

Thank you for contacting us.

From the provided screenshot I can see the issue is related to storage services error. For this I would like to kindly ask you for your assistance and cooperation to further investigate the misbehavior. Could you please provide me with screenshot of the Execution Status of your scheduling setup. It will be very beneficial if you could send me generated application log. Please, first clear the log and then save the test. After that send the log to me .zipped.

In addition to be able to turn the automatic update off you can Run Test Locally, Clear all Scheduled Jobs or remove the project from the scheduling setup.

I am looking forward to hearing back from you!

Regards,
Vera
Progress Telerik

 

 

[Padmashree]

Thanks Vera.

Issue resolved after clearing all scheduled jobs.

Regards,

-

Padmashree

 

 

 

[Vera]

Hi Padmashree,

Thank you for the update on the case.

I am happy to hear issue is resolved.
  
Please, let me know if you need any further assistance.

Regards,
Vera
Progress Telerik

 

 

[Austin]

Getting error message "Storage Service Unreachable" while compiling my code.

Above mentioned issue resolved post clearing scheduled jobs, but how come its considered as resolved as final thing is to run scheduler only.

I have my test list scheduled weekly, but not able to compile my code and getting error "Storage Service Unreachable".

PFA

[Elena]

Hi Austin, 

As far as I understand the issue is that you get the message for the inaccessible Storage service each time when there are scheduled/recurring jobs in the project and you attempt to compile it. Please correct me if I have misread the shared information.

If my assumption is correct, here are some details to describe what could be causing the error. Probably you have a scheduling and storage service installed to be able to run tests on remote machines. There is a feature in Test Studio, when using such a setup, which automatically uploads to the storage database any changes on Save all action. Since Compile command contains Save all in its execution, Test Studio attempts to upload the changed files to the storage. Though, this seems to be unreachable. 

To be able to sort out why the Storage is not accessible, I will need some details about the setup you are using. Can you please elaborate more on the topics below:
- How many machines do you have in the setup? 
- Do you execute tests on a remote machine? Is this successful currently? 
- Which machine in the setup hosts the Scheduling and Storage services? 
- When you edit the project, is it connected to the Scheduler? If not, please connect it, make a slight change (any change is sufficient), try to Compile the code - do you see the error again? 
- Is the project under source control? If yes, is this TFS? Do you use Get Latest from TFS option when scheduling the test lists? 

To double check if the Scheduling and Storage are actually running correctly, you can go through the Configure Scheduling wizard steps described here (steps 3-5) and click on Apply for each tab. Please let me know if there is anything unexpected in that configuration. 

I am looking forward to hearing back from you. 

Regards,
Elena Tsvetkova
Progress Telerik

 

 

[Austin]

- How many machines do you have in the setup?   Just the 1 machine
- Do you execute tests on a remote machine? Is this successful currently? Single machine so it’s being executed locally.
- Which machine in the setup hosts the Scheduling and Storage services?   Since it’s a single machine I don’t think we are using separate Scheduling or Storage services.
- When you edit the project, is it connected to the Scheduler? If not, please connect it, make a slight change (any change is sufficient), try to Compile the code - do you see the error again?  Single machine so unless there is a scheduler service that we’re not aware of it should be all local.
- Is the project under source control? If yes, is this TFS? Do you use Get Latest from TFS option when scheduling the test lists?   We are using Visual Studio Team Services now called Azure Devops.  Since it’s a local machine I’m assuming that we don’t have to do a pull by the scheduler.

Are you able to compile the project when saving? Yes though every time it throws message of storage service unreachable.
Have you tried the Configure Scheduling Wizard ? I have my test list scheduled recursively.

 

[Elena]

Hello Austin,

Thank you for providing the necessary details.

When running tests on a single machine, the difference if using the scheduling and storage service or not, is where the test list results are stored. If the Scheduler is configured, these will be stored in the database. In the other case, these will be stored locally in the project root folder in the Results sub-folder. Given the details you shared, it seems that the Telerik Scheduler and Storage services are installed on your side, but for some reason they are interacting with the project and malfunctioning.

The above said, to fix the faulty behavior you can either configure the project to run locally on your side, uninstall both the scheduling and storage services - if unnecessary, or troubleshoot what could be causing the issue further. Below, I will list the steps for both possible solutions.

First, in order to be sure of the state on your side I would suggest checking if the services are installed successfully on your machine. Here are the exact steps for that: 
1. Open the Windows Control Panel 
2. Select the Progress Test Studio and click the Change button to open the installation wizard 
3. Verify if the Telerik Scheduling and Storage services are already installed. You can use this article for reference. 

If they are both present, here are the 3 available options:

Option 1: Configure the project to run locally.
To do this you will need to open the project and verify it is configured to Run locally. That way the services won't be used and shouldn't bother you. 

Option 2: Uninstall the services.
This option is applicable only if you have installed the services by mistake and you are sure that you don't need them for your local execution. Also, it is important to say to note that you will need the installation file available on your computer in order to uninstall the services. The steps to follow are:
1. Open the Windows Control Panel
2. Select Progress Telerik Test Studio and choose to change the installation
3. In the wizard select the Change button
4. Uncheck the two services and then click Next

That way the services will be uninstalled and not used. The project should be enabled to Run locally and you should be able to compile without issues. 

Option 3: Troubleshoot the services behavior further.
If setting the project to run locally is not an option for you, we will need to check if there is something else that could be causing the faulty behavior. So, here are some troubleshooting steps you can perform in order to verify that:
 - Check if both the services are running -  this can be done inside Windows Services. If any of these is stopped, please follow the steps to configure the two services and start these. Once these are up and running, try again to compile the project and verify if the error appear again. 
 - If the services cannot be started for some reason, the issue could be related to the MongoDB instance, used for Storage database by the Telerik Storage service - to check this, open Windows Control Panel and find out if if MongoDB is installed. Either way, I would recommend re-installing it via the installer on this link. After this is successful, you will need to go through the steps to configure the Telerik services again. If these start successfully, please compile the project to find out if the error appears again. 

Given the above options, I hope you will be able to find the most proper solution for you. However, if for some reason the error still appears, I will appreciate if you generate an application log for it, so I can continue the investigation: 
1. Open the project and clear the log
2. Open any of the coded steps and make a slight change (a new line is sufficient)
3. Compile the project
4. Confirm the error and open the generated log, zip it and send it via this thread.

Please, let me know if you will require further assistance.

Regards,
Elena Tsvetkova
Progress Telerik

 

 

[Mike]

My experience with this error is that it displays after a restart of Test Studio if there are any Scheduled Tests and you have not clicked on the Results tab to load all the stored historical results.  For me, once all the Results loaded the 'Storage Service is unreachable' message no longer popped up.  Just thought my experience might be helpful.

[Elena]

Hi Mike,

Thanks for your input. We will have your note in mind as well. If you happen to have troubles with that error, please let me know. 

Regards,
Elena Tsvetkova
Progress Telerik

 

 

[Fletch]

THANK YOU Michael !!! 

That was the trick.  I recently switched from local to remove execution of test - even though it's on the same machine - and that solved many of the problems I was having with TS.  But when I recently needed to modify a test, I came across the subject popup.  As some point in time it started working - but I didn't know why ... until now.  

Loading the results tab, then going back to save my changes fixes this problem - for me.

 

[Elena]

Hi Ron,

I am pleased to know this discussion was helpful for you as well. 

If you happen to face any troubles with Test Studio and can't find help, please, do not hesitate to contact the Test Studio Support team.

Regards,
Elena
Progress Telerik