Fiddler Everywhere fails to load live traffic pane

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Fiddler Everywhere
malwareinfosec
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malwareinfosec asked on 15 Jan 2023, 04:35 AM

The live traffic pane is showing a spinning animation as if it is loading something. It keeps going like this in a loop.

Please see attached image.

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Nick Iliev
Telerik team
answered on 16 Jan 2023, 04:02 PM

Hello Jérôme,

 

If possible, please send us the FIddler Everywhere application logs files (accessible through Help > Open Application Logs Folder or manually) so that we can further investigate what causes the issue. Additionally, let us know if you have a set of steps that reproduce the issue.


Meanwhile, to temporarily resolve the issue try restarting Fiddler Everywhere application entirely. If the loading spinner does not disappear upon application restart, you could manually reset the application settings folder by explicitly deleting it. You can try the following:

- Logout of the Fiddler Everywhere application, and then log in again with your Telerik account.

- Remove the Fiddler Everywhere application folder and then restart the application. On macOS, the folder is located in the following path:

~/Users/<CURRENT-USER>/Library/Application Support/Fiddler Everywhere/

- Remove the .fiddler folder. On macOS, the folder is located in the following path:

~/.fiddler/

Important: Removing the .fiddler folder will also remove the folder containing your locally saved sessions. Consider archiving the Snapshots folder (located in ~/.fiddler/<unique-fiddler-user-GUID>/Snapshots) if you want to preserve those sessions.

 

Regards,
Nick Iliev
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malwareinfosec
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commented on 17 Jan 2023, 01:14 AM

Thanks Nick, I've cleared the folders and the problem is fixed now. If I encounter this again, I will collect logs and share then.
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