Good afternoon,
We have installed Fiddler Classic on a Windows 11 laptop specifying install directory within Program Files, as per https://feedback.telerik.com/fiddler/1441442-default-install-fiddler-for-all-users, and it is not installing correctly. It just dumps the files in the folder. No Start Menu entry anywhere, no entry in the machine Uninstall registry. Key is however created within the installing users Uninstall key. Same issues if the installer is sent via management software, e.g. SCCM. Only here there is no registry entry created at all. This does not follow basic principles for software for management in a corporate environment, or frankly any other environment than that of a skilled personal user.
I have searched your forum and there is nothing recent to this post for machine-wide / corporate installs. As this "solution" was from 2019 and advises that it may cause issues with extensions, I expect that now, 4-5 years later, you have since sorted your installer out?
Tried to uninstall manually from the install directory using your uninst file located there and this fails stating: "A Progress Telerik Fiddler Classic component appears to be running. Please close all Progress Telerik Classic-related applications and try again." There is no process running called Fiddler, and looking through the list there is nothing obviously linked to your software. System has been restarted and same issue. Had to login with another user to uninstall. This is not appropriate. Please provide a full listing of your processes. Quite frankly, your software is acting more like malware.
Do you have a machine-wide installer please? A working one. The current state for deployment of your software is appalling.
Regards,
Craig.
1 Answer, 1 is accepted
Hello Craig,
To uninstall a user-installed Fiddler Classic, you need to close all processes whose name contains "Fiddler" or "Fiddler Classic" (not "Fiddler Everywhere", as this is another application that our team offers).
The Fiddler Classic application does not use any other process names.
The above said it's worth noting that machine-wide installation was never officially provided or supported within Fiddler Classic. The suggested unofficial solution you mentioned is five years old and does not cover all the aspects that a proper machine-wide installation should offer. For instance, it does not include start menu options, uninstallation options when machine-wide installation was used, and other related features you pointed out. In your case, the uninstallation failure is probably related to the application being installed in a way that it was not meant to be installed and another process instance running from a different account.
All that considered, the Fiddler team acknowledged the need to provide a tool that corresponds to the needs of modern companies - including the options for per-machine installation, policy-driven installation, offline mode, SSO support, collaboration abilities, HTTP/2 and TLS 1.3 support, and modern UI. All these features (plus many more) are provided through our Fiddler Everywhere application (more information in the linked sources below).
https://www.telerik.com/download/fiddler-everywhere - Download a trial version of Fiddler Everywhere
https://docs.telerik.com/fiddler-everywhere/introduction - Official documentation of Fiddler Everywhere.
The Fiddler Everywhere application is offered through a competitive paid subscription (free trial version available), corresponding with the need to offer a modern-day solution with a wide range of functionalities. Another advantage of Fiddler Everywhere is that it is officially supported on macOS, Linux, and Windows 10 and 11. Note that we still support the free Fiddler Classic application as a Windows-only and user-only installation option.
If you want to use Fiddler with per-machine installation, we recommend using Fiddler Everywhere as an official solution.
Regards,
Nick Iliev
Progress Telerik
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