Error on opening of new browser --CRM 2011

[Saket]

Hi,

I am trying to open a new new on a button click from the browser, the new url opens in a new window however the parent browser automatically closes with the message "Internet explorere not responding". When debugged i get the following exception
ExecuteCommand failed!
InError set by the client. Client Error:
System.ArgumentException: Tag collection is either empty or has less elements than the element occurrence requested. RequestedIndex: '30', ElementLength: '29'
   at ArtOfTest.InternetExplorer.IECommandProcessor.FindElement(ElementIdMessage id)
   at ArtOfTest.InternetExplorer.IECommandProcessor.ProcessInformationCommands(BrowserCommand request)
   at ArtOfTest.InternetExplorer.IECommandProcessor.ProcessCommand(WebBrowserClass ieInstance, BrowserCommand request, IHTMLDocument2 document)
BrowserCommand (Type:'Information',Info:'ElementRectangle',Action:'NotSet',Target:'ElementId (tagName: 'a',occurrenceIndex: '30')',Data:'',ClientId:'Client_c57cc8ce-55aa-4cb7-886e-89161445d243',HasFrames:'False',FramesInfo:'',TargetFrameIndex:'-1',InError:'True',Response:'System.ArgumentException: Tag collection is either empty or has less elements than the element occurrence requested. RequestedIndex: '30', ElementLength: '29'
   at ArtOfTest.InternetExplorer.IECommandProcessor.FindElement(ElementIdMessage id)
   at ArtOfTest.InternetExplorer.IECommandProcessor.ProcessInformationCommands(BrowserCommand request)
   at ArtOfTest.InternetExplorer.IECommandProcessor.ProcessCommand(WebBrowserClass ieInstance, BrowserCommand request, IHTMLDocument2 document)')
InnerException: none.

Also the new browser is not connected giving manager.ActiveBrowser as null (resulting in object refrence )

Any help is highly appreciated.
Thanks

[Cody]

Hello Saket,

We do not know what can cause this error. To assist you further we need some way of reproducing this problem on our local machines. Is there some way we can get direct access to your application? If not, sometimes sending us a Fiddler trace along with a video can help us reproduce the problem and analyze it so we can come up with the right solution for you.

Regards,
Cody
the Telerik team

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[ravi]

Hello All

I am getting a similar error on my system when handling a iframe window,

initally I am abel to set the data on the iFrame window and submit, after submit there is a confirm message with close button I got problem handling the close button on the iFrame.

Getting the error as below :

Failure Information:

~~~~~~~~~~~~~~~

Exception thrown executing coded step: '[CloseWindow] : Close Change Language window'.

InnerException:

ArtOfTest.WebAii.Exceptions.ExecuteCommandException: ExecuteCommand failed!

InError set by the client. Client Error:

System.ArgumentException: Tag collection is either empty or has less elements than the element occurrence requested. RequestedIndex: '18', ElementLength: '9'

   at ArtOfTest.InternetExplorer.IECommandProcessor.FindElement(ElementIdMessage id)

   at ArtOfTest.InternetExplorer.IECommandProcessor.ProcessActionCommands(BrowserCommand request)

   at ArtOfTest.InternetExplorer.IECommandProcessor.ProcessCommand(WebBrowserClass ieInstance, BrowserCommand request, IHTMLDocument2 document)

BrowserCommand (Type:'Action',Info:'NotSet',Action:'InvokeEvent',Target:'ElementId (tagName: 'input',occurrenceIndex: '18')',Data:'onclick--@@--null',ClientId:'Client_2a62195b-e10a-405f-a4f5-923a4406aa6a',HasFrames:'False',FramesInfo:'',TargetFrameIndex:'0',InError:'True',Response:'System.ArgumentException: Tag collection is either empty or has less elements than the element occurrence requested. RequestedIndex: '18', ElementLength: '9'

   at ArtOfTest.InternetExplorer.IECommandProcessor.FindElement(ElementIdMessage id)

   at ArtOfTest.InternetExplorer.IECommandProcessor.ProcessActionCommands(BrowserCommand request)

   at ArtOfTest.InternetExplorer.IECommandProcessor.ProcessCommand(WebBrowserClass ieInstance, BrowserCommand request, IHTMLDocument2 document)')

InnerException: none.

 

[Cody]

Hello ravi,

I apologize for the delay responding back to you (we're slightly overloaded in support at the moment).

I'm afraid the error message alone is not enough information to diagnose what is causing it. All the error message tells me is that the test was attempting to click on the 18th <input> element, but there were only 9 of them at the time of the test.

To further diagnose this I will need a copy of your test along with direct access to your application so i can actually run your test and study what is happening within your application to determine what is the root cause of this problem.

Regards,
Cody
the Telerik team