Disclose Beta Version Bug Reports

3 posts, 0 answers
  1. Tom Chien
    Tom Chien avatar
    125 posts
    Member since:
    Jun 2009

    Posted 23 Oct 2009 Link to this post

    I encountered and reported a bunch of bugs with the WinForms Q3 2009 Beta and most of them turned out to be "already" in your "bug reports" but, to my knowledge, not in any other Forum posts even though these were reported within the 1st day or 2 after Beta release.  Could you please provide more "transparency" by allowing at least registered users access to at least your Beta Versions' Bug Reports.  This will:

    a) encourage more active testing of your Beta versions by users because they will be more confident they won't be wasting time isolating and documenting bugs that've already been reported,

    b) reduce time spent by Telerik support responding to issues already reported,

    c) encourage more testing by easy reference to all bugs of a particular Beta version and type of control which may inspire to users to check out other features they're concerned about which may be affected.  Users are motivated by self-interest.  If they can easily see that there could potentially be bugs that affect features they're using, they'll be more likely to help make sure there won't be.

    If you're worried about tarnishing your rep: a) with any kind of good damage control it's always better to "'fess up" quickly and thoroughly than to have someone else do it for you, b) having a separate searchable "Bug Report" in a separate area is less splashy than a bunch of bug reports in your main Forums especially since there would be less chance of multiple redundant reports by different users of the same bug (due to easier reference of all Beta bugs) which not only makes it look worse but wastes even more of your time responding to them.

  2. Vassil Petev
    Vassil Petev avatar
    1765 posts

    Posted 26 Oct 2009 Link to this post

    Hi Tom,

    By way of introduction, my name is Vassil Petev, RadControls for WinForms manager at Telerik. I wanted to give you some details regarding your suggestion for listing all known issues on our site.

    Before doing that, however, I want to note that Telerik is probably the most transparent .NET software vendor on the market when it comes to its products. We were the first to offer full technical support through our peer-to-peer forums; we were first to provide a transparent roadmap on what we plan to work on for the next release(s); we also provide full information on important, but not so obvious things that we support, such as Right-to-left language support, Localization support, Browser support (for our web product lines), accessibility, performance, etc. We cover all product aspects, but one: a list for all known issues.

    We realize this and I am glad to say that we are actively working on what we call Public Issue Tracking System (PITS). Basically, it will be a public issue/request tracker for all product lines, which will pull data directly from our development servers. It will be closely intertwined with our support ticketing system for better issue tracking on your end. It will also offer user interactivity, meaning that you will be able to vote and comment on particular issues that have already been added to our system. This means that your vote will have direct impact on our planning process - again, a first in the industry, although we have been using the same process since day 1, but based more or less on our gut feeling.

    The PITS project will be built with our Silverlight controls and is expected to go live later this year.

    Until then feel free to send us all the issues you have stumbled upon and we will gladly reply.

    Sincerely yours,
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
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  3. Tom Chien
    Tom Chien avatar
    125 posts
    Member since:
    Jun 2009

    Posted 26 Oct 2009 Link to this post

    Wow!  Glad to hear you guys are on top of it.  I'm honored to have the RadControls for WinForms manager respond personally.  That's an awesome product you're managing.  Keep up the good work!  Thanks.
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