Hi,

It's very brave of you to open this up  - I hope you don't get too much of a rough ride from the customers.

Anyway, my personal beef so far is with the timing of the support.  It appears that the support staff only seem to visit the support forums about once a day which makes it very difficult to resolve problems, espescially if several messages go back and forth taking up several days causing major headaches for customer's development schedules.

I have posted some issues recently where I have had to wait upto 20 hours for a response that has then required me to provide more info (which I did almost immediatly) and then wait another day for a response back, etc, etc. 

Obviously this isn't helped by the fact that one Telerik support person responds one day and then another responds the next day so there is very little continuity.

It would be ideal if the support staff could actually subscribe to the threads they respond to and then they can deal with the on going support issue as the messages are posted, this would lead to a much quicker resolution time and better continuity.

One final thing is that it would really help if the support staff were checking for new messages at least three times a day and that they bear in mind that you have customers all over the world in different time zones.

I'm finding that I am posting messages late in the afternoon UK time and they aren't being responded to until mid afternoon the next day.

Having said all that, when the support does come through it is very good.

Is anyone else experiencing the same?

Cheers,

Julian

Hi.

It's very pleasant that Telerik update forum, but my old bookmarks are obsolete. I have changed them a while ago to proper ones... But now this new bookmarks are wrong now. You know, this is very irritating. How long this will be last?

The logout does not work. The first time I used this site I logged on with my bosses credentials. Since then I have acquired my own, but I can not log on with those, as your site always remembers my original credentials. Logout should allow me to log in with a new set of credentials. This post will show with my stuck login of Alain Tadros... but I am John Waters!

Hi-

I was kind of confused with the new search function after being away from the forum for a few months, but I think I figured out the problem. If I hit "return" (using firefox 1.5) when I'm in "Advanced Search" instead of clicking the "Search" button, it actually does the Simple Search.

Thanks,

-Mike

telerik-

The last few quarterly releases that I've actively participated in have had a lot of excitement building up to the "release date" published on the telerik Road Map. Then the release date comes and no new quarterly release is available. We are all left wondering what happened and constantly refreshing our Client.net pages to get the release.

Missing a release date is okay with me, especially knowing that the extra time will ensure a top-notch release that won't require a SP in a week. The break down in this process is communication.

Telerik has some great product blogs and a very active community forum that could be used to provide better communication to all of us anxious developers during a release. I think we would all appreciate a post from telerik on the day of a scheduled release letting us know if it's still on or if it has been delayed (and for how long, if possible). That will help us adjust our plans and schedules and reduce our frustration when we just get silence on the day of the scheduled release.

I know you guys are working hard and that this will be another great telerik release! Just take a second and formally let us know what's going instead of making us fish for the information in miscellaneous forum posts.

Thanks~

Hello.

Just take a glance at this grid http://www.treegrid.com/
Holy Moses! Look at compatibility list.

Btw. If you have any interesing implementation of grid (whether for ASP or WinForms), post links here.

Hello,

I'm french and I have a "é" in my name, and the forum won't let me use it.

Makes me sad :-(

Otherwise it's no big deal hehe

Cheers

hi
i need help regarding AJAX.i m going to develop a Email Client using ASP.Net,DotNetNuke 4.i have to use AJAX to.i have knowledge about AJAX but i don't know how to use it. can anybody help me out.
Regards
Rabia Khan
Student

If I search for "FocusOnLoad", why isn't it returning a match for this post http://www.telerik.com/asp-net-community/forums/forum-thread.aspx?b311D=JqOJO  - which does have that text in it?

Or is that the secret of the new "fast" search algorithm :-)

-dave

It seems that there are no Sitefinity related discussions. Am I correct? If true, I wonder why, since my first impression on SiteFinity is very good, but I doubt that a deeper interaction will not raise issues that needs to be discussed.

I cannot believe that I am the only Telerik's customer interested in SiteFinity and web site content management in general.

Nik